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Troubleshooting Cisco Unified Communications Systems (TUC) v1.0


Associated
Certifications:
    CCVP
   
Duration: 5 days,Virtual Classroom
5 days,Classroom
5 days,Other
   
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Course Content           Course Outline
Prerequisites           Who Should Attend

Prerequisites
Course prerequisites are as follows:
  • CCNA, CIPT 1 and 2, QoS, GWGK

Course Content

Troubleshooting Cisco Unified Communications Systems (TUC) v1.0 equips network professionals with the knowledge and skills required to troubleshoot Unified Communications Systems / solutions in Enterprise, Mid-Market, and Commercial deployments. TUC teaches troubleshooting methodology, triage, resources, tools and fixes at the integrated System / Solution level, and for components (such as Cisco Unified Call Manager, Cisco Unity, videoconferencing, and infrastructure).

Course Objectives

  • The professional will troubleshoot Unified Communications Systems / Solutions and components / products by identifying and isolating problems, recommending solutions, and implementing fixes

Course Outline

Troubleshooting Methodology

Analyzing and Isolating Problems

Common Unified Communications Problems Symptoms

Fixing Problems

Services, Resources and Tools for Troubleshooting


Who Should Attend
  • Channel Partner / Reseller
  • Customer
  • Employee


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