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Administering Cisco IP Telephony Solutions v6.0

Associated Certifications:     NONE             Click Here to List Offerings: This course is currently available, but not scheduled on the Learning Locator. For assistance in finding a certified Learning Partner for this course, please click on the SUPPORT.NET tab above to create a case.

Course Content           Course Outline Prerequisites           Who Should Attend

	CCNA required. Some system administration experience, e.g., Windows 2000/2003 server, Linux, PBX

Once an enterprise CallManager 5 or Communications Manager 6 solution is deployed, the work doesn't stop. Just like in the traditional PBX world moves, adds, changes, and deletions, will be needed. If you can't afford or don¿t want to rely on your integrator for this service; you will have to train your staff. The very positive thing with moving from a traditional circuit-switched PBX solution to an IP PBX solution is you can leverage your LAN administration team to get the job done. In Administering Cisco IP Telephony Solutions, you will get an in-depth and detailed administration level course on how to support your Communications Manager 6 and Unity 4.2 installation. In this course, we cover the addition of users, changing user preferences, basic phone installation, changing Unity voice mail subscribers and a host of other topics associated with the day-to-day management of your IP PBX system. Common support issues are covered and practiced in a lab setting so that your administrators can also provide tier 1 support. ROI with training your internal staff to administer your IP PBX solution is significant and includes the cost saving of internal staff verses consultant staff, quicker up time for end users, and more production out of existing internal resources. Administering Cisco IP Telephony Solutions will provide your LAN administration team with the skills and knowledge necessary to handle all the day-to-day needs that come with an IP PBX installation.

1. IP Telephony Overview 2. Clustering Cisco CallManager Servers 3. Registering Cisco IP Phones with CallManager 4. Configuring Cisco IP Phone Features 5. Troubleshooting Cisco CallManager 6. Intercluster Trunks 7. Cisco CallManager Dial Plans 8. Cisco CallManager Users 9. Cisco CallManager Call Detail Records 10. Class of Service 11. Overview Cisco Unified Communications System a. Understanding Cisco Unity b. Describing Cisco Unified Communications Integrations c. Understanding Cisco Unity Standard System Features d. Describing Cisco Unity Standard User Features e. Describing Optional Cisco Unity Features f. Understanding Cisco Unity Express 12. Cisco Unity Connection a. Cisco Unity Connection Overview b. Positioning Cisco Unity Connection c. Cisco Unity Connection Telephone Integrations d. Cisco Unity Connection Standard Features e. Cisco Unity Connection Optional Features 13. Cisco Unified Communications General Setup a. Using Cisco Unity b. Using the Cisco Unity Administrator c. Cisco Unity System Setup 14. Cisco Unified Communications Subscribers: A Complete Reference a. Cisco Unity Global Subscriber Settings b. Cisco Unity Subscriber Accounts and Settings c. Using Call Handlers and Interview Handlers 15. Cisco Unified Communications System Monitoring and Maintenance a. Cisco Unified Communications System Monitoring b. Cisco Unified Communications System Maintenance c. Cisco Unified Communications System Reporting 16. Tier 1 Support

	Network and LAN administrators tasked with maintaining a Cisco Unified Communications Manager 6 [or Cisco Unified CallManager 5] and Cisco Unity 4.2 solution

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