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Administering Cisco Unified Communications Manager (ACUCM) and Unity is a 4 day, instructor-led cour vv6.0


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Duration: days,Classroom
   
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Course Content           Course Outline
Prerequisites           Who Should Attend

Prerequisites
Working knowledge of Microsoft Windows 2000/XP Working knowledge of Microsoft Exchange or Lotus Domino messaging environment Working knowledge of the features and benefits of a PBX (CallManager preferred) Basic IP telephony concepts

Course Content
Select, connect, and configure the various Cisco IP telephony devices. Configure Cisco Unified Communications Manager to add users and phones to the Cisco Unified CM database using manual configuration, auto registration, or the Bulk Administration Tool. Configure Cisco Unified Communications Manager to enable features and services to include conferencing, music on hold, speed dials, Call Park, Call Pickup, Cisco Call Back, Barge, Privacy and Cisco IP Phone Services. Describe the minimum hardware requirements necessary for a particular unified communications component system. Describe the software configuration necessary to build a particular unified communications component system. List the minimal set of features of integration between a telephone switch and a Cisco Unity voice mail. Correctly identify the standard features of a Cisco Unity system. Correctly identify the standard features of a Personal Assistant system. Efficiently manage the account over the telephone and using the desktop tools, ViewMail for Outlook, and Active Assistant. Efficiently manage the account using both the telephone and the desktop tools provided. Organize them in the correct order according to best practices. Correctly choose whether to make them an Internet subscriber or a Unity subscriber. Create and use Internet Subscribers Choose the correct actions that Cisco Unity performs when a subscriber account is deleted. Choose the correct actions that Personal Assistant performs when a subscriber account is

Course Outline
1. Reviewing Telephony and IP Phones 2. Introducing Cisco IP Phones 3. Connecting End-User Devices 4. Navigating Cisco Communications Manager 5. Configuring User Features 6. Using BAT, Remote Monitoring, and Troubleshooting 7. An Overview of a Cisco Unified Communications System 8. Cisco Unified Communications General Setup 9. Unified Communications Subscribers: A Complete Reference 10. Monitoring and Maintaining Unified Communications Systems 1. Cisco Unified Messaging Overview 2. Cisco Unity Connection Overview 3. Cisco Unified Messaging General Setup 4. Cisco Unified Messaging Subscriber Configuration 5. Cisco Unified Messaging System Monitoring and Maintenance

Who Should Attend
Administrators who are responsible for the day-to-day administration of Cisco Unifed CallManager, Unity, and end user IP phones. Channel Partners and Resellers responsible for understanding the features and benefits of the product.


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