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TRN-PDIOO: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) v1.0 |
| Delivery: Classroom |
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Duration: 30-Nov-2009 to 04-Dec-2009 |
|
Bangkok,Bangkok
Thailand (Asia-Vietnam, Thailand, Malaysia, Singapore, Indonesia, Philippines, Taiwan) |
|
Language: English |
|
Learning Partner: Cisco Systems Advanced Services |
|
To REGISTER for this class click here. |
|
Registration E-mail: aeskt_registration@cisco.com |
|
Specifics: Description:
The Cisco® IPCC Enterprise PPDIOO workshop is a five-day course for systems engineers, consultants, and partners who deploy Cisco IP Contact Center (IPCC) solutions. The course is designed to emulate IPCC deployments in a classroom environment. Students will use a customer business case and, as part of a workgroup, develop and document an IPCC solution to meet the needs of that business case. Students will develop a solution based on the Cisco Systems® PPDIOO project methodology: prepare, plan, design, implement, operate, and optimize (PPDIOO). The course provides students with hands-on experience and knowledge of those tasks typically performed during an IPCC deployment. This includes customer needs analysis, deployment planning, configuration and staging, scripting, customer acceptance, and troubleshooting. The course provides extensive guidance in the use of the Cisco Steps to Success Website to introduce the PPDIOO process, search for useful documentation, and utilize online tools to facilitate best practices system deployments.
Prerequisites:
· IPCC/Advanced Technology Provider (ATP) certification in process
· Cisco ICM/IPCC product training: ICMPT 1 and 2 (ICM product training), IPCCF (IPCC product training)
· Lab installed, configured, and operational
· Project management experience
· IPCC experience
· Familiarity with traditional time-division multiplexing (TDM)żbased automatic call distributor (ACD) solutions |
|
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TRN-PDIOO: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) v1.0 |
| Delivery: Classroom |
|
Duration: 14-Dec-2009 to 18-Dec-2009 |
|
Boston,MA
United States (United States) |
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Language: English |
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Learning Partner: Global Knowledge - US |
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To REGISTER for this class click here. |
|
Registration Phone: 1-800-COURSES |
|
Registration Fax: 919-461-8646 |
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Registration E-mail: am_info@globalknowledge.com |
|
Specifics: This comprehensive 5-day course emulates IPCC deployments in the classroom and prepares you for the deployment of real-world IPCC environments. |
|
|
TRN-PDIOO: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) v1.0 |
| Delivery: Classroom |
|
Duration: 14-Dec-2009 to 18-Dec-2009 |
|
Boxborough,MA
United States (United States) |
|
Language: English |
|
Learning Partner: Tech 2000 Inc. |
|
To REGISTER for this class click here. |
|
Registration Phone: 703-467-8606 |
|
Registration Fax: 703-471-8364 |
|
Registration E-mail: Training@t2000inc.com |
|
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TRN-PDIOO: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) v1.0 |
| Delivery: Classroom |
|
Duration: 25-Jan-2010 to 29-Jan-2010 |
|
RTP,NC
United States (United States) |
|
Language: English |
|
Learning Partner: Tech 2000 Inc. |
|
To REGISTER for this class click here. |
|
Registration Phone: 703-467-8606 |
|
Registration Fax: 703-471-8364 |
|
Registration E-mail: Training@t2000inc.com |
|
|
TRN-PDIOO: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) v1.0 |
| Delivery: Classroom |
|
Duration: 25-Jan-2010 to 29-Jan-2010 |
|
RTP,NC
United States (United States) |
|
Language: English |
|
Learning Partner: Cisco Systems Advanced Services |
|
To REGISTER for this class click here. |
|
Registration E-mail: aeskt_registration@cisco.com |
|
Specifics: Description:
The Cisco® IPCC Enterprise PPDIOO workshop is a five-day course for systems engineers, consultants, and partners who deploy Cisco IP Contact Center (IPCC) solutions. The course is designed to emulate IPCC deployments in a classroom environment. Students will use a customer business case and, as part of a workgroup, develop and document an IPCC solution to meet the needs of that business case. Students will develop a solution based on the Cisco Systems® PPDIOO project methodology: prepare, plan, design, implement, operate, and optimize (PPDIOO). The course provides students with hands-on experience and knowledge of those tasks typically performed during an IPCC deployment. This includes customer needs analysis, deployment planning, configuration and staging, scripting, customer acceptance, and troubleshooting. The course provides extensive guidance in the use of the Cisco Steps to Success Website to introduce the PPDIOO process, search for useful documentation, and utilize online tools to facilitate best practices system deployments.
Prerequisites:
· IPCC/Advanced Technology Provider (ATP) certification in process
· Cisco ICM/IPCC product training: ICMPT 1 and 2 (ICM product training), IPCCF (IPCC product training)
· Lab installed, configured, and operational
· Project management experience
· IPCC experience
· Familiarity with traditional time-division multiplexing (TDM)żbased automatic call distributor (ACD) solutions |
|
|
TRN-PDIOO: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) v1.0 |
| Delivery: Classroom |
|
Duration: 25-Jan-2010 to 29-Jan-2010 |
|
RTP,NC
United States (United States) |
|
Language: English |
|
Learning Partner: Skyline Advanced Technology Services (ATS) |
|
To REGISTER for this class click here. |
|
Registration Phone: 1-800-375-9546 |
|
Registration Fax: 1-773-695-9626 |
|
Registration E-mail: training@skyline-ats.com |
|
Specifics: = |
|
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TRN-PDIOO: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) v1.0 |
| Delivery: Classroom |
|
Duration: 25-Jan-2010 to 29-Jan-2010 |
|
Raleigh,NC
United States (United States) |
|
Language: English |
|
Learning Partner: Global Knowledge - US |
|
To REGISTER for this class click here. |
|
Registration Phone: 1-800-COURSES |
|
Registration Fax: 919-461-8646 |
|
Registration E-mail: am_info@globalknowledge.com |
|
Specifics: This comprehensive 5-day course emulates IPCC deployments in the classroom and prepares you for the deployment of real-world IPCC environments. |
|
|
TRN-PDIOO: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) v1.0 |
| Delivery: Classroom |
|
Duration: 08-Feb-2010 to 12-Feb-2010 |
|
San Jose,CA
United States (United States) |
|
Language: English |
|
Learning Partner: Tech 2000 Inc. |
|
To REGISTER for this class click here. |
|
Registration Phone: 703-467-8606 |
|
Registration Fax: 703-471-8364 |
|
Registration E-mail: Training@t2000inc.com |
|
|
TRN-PDIOO: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) v1.0 |
| Delivery: Classroom |
|
Duration: 08-Feb-2010 to 12-Feb-2010 |
|
San Jose,CA
United States (United States) |
|
Language: English |
|
Learning Partner: Cisco Systems Advanced Services |
|
To REGISTER for this class click here. |
|
Registration E-mail: aeskt_registration@cisco.com |
|
Specifics: Description:
The Cisco® IPCC Enterprise PPDIOO workshop is a five-day course for systems engineers, consultants, and partners who deploy Cisco IP Contact Center (IPCC) solutions. The course is designed to emulate IPCC deployments in a classroom environment. Students will use a customer business case and, as part of a workgroup, develop and document an IPCC solution to meet the needs of that business case. Students will develop a solution based on the Cisco Systems® PPDIOO project methodology: prepare, plan, design, implement, operate, and optimize (PPDIOO). The course provides students with hands-on experience and knowledge of those tasks typically performed during an IPCC deployment. This includes customer needs analysis, deployment planning, configuration and staging, scripting, customer acceptance, and troubleshooting. The course provides extensive guidance in the use of the Cisco Steps to Success Website to introduce the PPDIOO process, search for useful documentation, and utilize online tools to facilitate best practices system deployments.
Prerequisites:
· IPCC/Advanced Technology Provider (ATP) certification in process
· Cisco ICM/IPCC product training: ICMPT 1 and 2 (ICM product training), IPCCF (IPCC product training)
· Lab installed, configured, and operational
· Project management experience
· IPCC experience
· Familiarity with traditional time-division multiplexing (TDM)żbased automatic call distributor (ACD) solutions |
|
|
TRN-PDIOO: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) v1.0 |
| Delivery: Classroom |
|
Duration: 08-Feb-2010 to 12-Feb-2010 |
|
San Jose,CA
United States (United States) |
|
Language: English |
|
Learning Partner: Skyline Advanced Technology Services (ATS) |
|
To REGISTER for this class click here. |
|
Registration Phone: 1-800-375-9546 |
|
Registration Fax: 1-773-695-9626 |
|
Registration E-mail: training@skyline-ats.com |
|
Specifics: = |
|
|
TRN-PDIOO: Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) v1.0 |
| Delivery: Classroom |
|
Duration: 01-Mar-2010 to 05-Mar-2010 |
|
San Jose,CA
United States (United States) |
|
Language: English |
|
Learning Partner: Cisco Systems Advanced Services |
|
To REGISTER for this class click here. |
|
Registration E-mail: aeskt_registration@cisco.com |
|
Specifics: Description:
The Cisco® IPCC Enterprise PPDIOO workshop is a five-day course for systems engineers, consultants, and partners who deploy Cisco IP Contact Center (IPCC) solutions. The course is designed to emulate IPCC deployments in a classroom environment. Students will use a customer business case and, as part of a workgroup, develop and document an IPCC solution to meet the needs of that business case. Students will develop a solution based on the Cisco Systems® PPDIOO project methodology: prepare, plan, design, implement, operate, and optimize (PPDIOO). The course provides students with hands-on experience and knowledge of those tasks typically performed during an IPCC deployment. This includes customer needs analysis, deployment planning, configuration and staging, scripting, customer acceptance, and troubleshooting. The course provides extensive guidance in the use of the Cisco Steps to Success Website to introduce the PPDIOO process, search for useful documentation, and utilize online tools to facilitate best practices system deployments.
Prerequisites:
· IPCC/Advanced Technology Provider (ATP) certification in process
· Cisco ICM/IPCC product training: ICMPT 1 and 2 (ICM product training), IPCCF (IPCC product training)
· Lab installed, configured, and operational
· Project management experience
· IPCC experience
· Familiarity with traditional time-division multiplexing (TDM)żbased automatic call distributor (ACD) solutions |
|
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