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Course Details

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Advanced Services' Cisco IPCC Enterprise PPDIOO Workshop (PDIOO) 1.0

Prerequisites
  • IPCC/Advanced Technology Provider (ATP) certification in process
  • Cisco ICM/IPCC product training: ICMPT 1 and 2 (ICM product training), IPCCF (IPCC product training)
  • Lab installed, configured, and operational
  • Project management experience
Course Content

The Cisco IPCC Enterprise PPDIOO workshop is a five-day course for systems engineers, consultants, and partners who deploy Cisco IP Contact Center (IPCC) solutions. The course is designed to emulate IPCC deployments in a classroom environment. Students will use a customer business case and, as part of a workgroup, develop and document an IPCC solution to meet the needs of that business case. Students will develop a solution based on the Cisco Systems PPDIOO project methodology: prepare, plan, design, implement, operate, and optimize (PPDIOO). The course provides students with hands-on experience and knowledge of those tasks typically performed during an IPCC deployment. This includes customer needs analysis, deployment planning, configuration and staging, scripting, customer acceptance, and troubleshooting. The course provides extensive guidance in the use of the Cisco Steps to Success Website to introduce the PPDIOO process, search for useful documentation, and utilize online tools to facilitate best practices system deployments.

  • For more information, please visit www.cisco.com/go/ase.

    Course Objectives

    Upon completion of this course, you should be able to :

    • IPCC/Advanced Technology Provider (ATP) certification in process
    • Cisco ICM/IPCC product training: ICMPT 1 and 2 (ICM product training), IPCCF (IPCC product training)
    • Lab installed, configured, and operational
    • Project management experience
    Course Outline

    Introduction

    IPCC technical review (as required)

    IPCC engagement process and PPDIOO methodology

    Case study

    Prepare and plan: customer requirements (discovery and customer requirements document)

    Design and implement

    Operate and optimize

    Troubleshooting

    Who Should Attend
    • Implementation and systems engineers
    • Project managers
    • System architects
    • Deployment engineers
    • Application consultants
  • Career Certifications

  • Technology

    Unified Contact Center

  • Delivery

  • Duration

     5  Days

Currently there are no scheduled offerings for this course.