Learning Partner Programs

The recommended knowledge and skills that a learner should have for the best learning outcome include:
   ● IP networking fundamentals; those topics supported by the ICND1 course
   ● Operations process knowledge, represented by eTOM and/or ITIL® training or recommendations
   ● Troubleshooting methodology knowledge or experience as applied to IP network environments
   ● UNIX and/or Linux operating system experience or general familiarity
   ● Attendance in Supporting Cisco Service Provider Operations IP NGN (SSPO) v1 course To locate Cisco courses that cover the listed prerequisites, go to the Cisco Training & Events webpage at www.cisco.com/web/learning/index.html.

The Operational Foundations for Cisco® Service Provider Core Networks (OFCN) Version 1.0 course introduces level-two personnel to the service provider network operations environment, processes, and management tools and methods and enables students to practice the primary job roles and tasks. The course helps prepare students for the CCNP® SP Operations certification exam. CCNP certification in SP Operations validates basic knowledge and skills of a Tier 2 support engineer in a prescriptive troubleshooting environment within a carrier-class IP Next-Generation Network (NGN) core infrastructure. o

course contents For more information, please visit www.cisco.com/go/ase

After completing this course, the learner will be able to meet these overall objectives:

• 
     ● Describe service provider NGN technology trends and their effect on operational environments
     ● Describe the various NMS tools available to monitor networks and network devices
     ● Implement incident (event) management procedures
     ● Demonstrate fault management procedures
     ● Describe the configuration management process
     ● Demonstrate change management procedures
     ● Identify performance management procedures

Course Outline The course contains these components: ● Course Introduction ● Module 0: Course Introduction ● Module 1: Operations Functions, Models, and Processes Review ● Module 2: Cisco IOS® XR Fundamentals ● Module 3: Change Management Procedures ● Module 4: Configuration Management Procedures ● Module 5: IP NGN Troubleshooting Skills ● Module 6: Performance Management on IP NGN Components Lab Outline ● Lab 1-1: Verify Lab Access ● Lab 1-2: Review Incident Tickets ● Lab 1-3: Implement an IP NGN Upgrade ● Lab 2-1: Using the Cisco IOS XR CLI ● Lab 3-1: Create, Submit, and Approve Change Requests ● Lab 3-2: Create a Change MOP ● Lab 3-3: Plan and Schedule a Change Request ● Lab 3-4: Implement a Change Request ● Lab 3-5: Change Management Debrief ● Lab 4-1: Using Scripts in Configuration Management ● Lab 5-1: Resolving Escalated Incident Tickets ● Lab 5-2: Resolve an Escalated Layer 2 Network Issue ● Lab 5-3: Resolve an Escalated Layer 3 Network Issue ● Lab 5-4: Using Wireshark, Snoop, and TCPDump ● Lab 5-5: Resolve an Escalated Network Authentication Issue ● Lab 5-6: Resolve an Escalated Timestamp Issue ● Lab 5-7: Resolve an Escalated Device Authentication Issue ● Lab 5-8: Troubleshooting Labs Debrief ● Lab 6-1: Resolve Performance Threshold Alert Issues ● Lab 6-2: Execute Proactive Actions for Threshold Alerts

● Support staff ● Service provider network operations center (NOC) personnel ● Service provider engineers ● Service provider partners