Course Details

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Advanced Services’ Cisco Unified Operations Manager and Service Monitor 3.0

Prerequisites
The following are the prerequisites for this course: ● Understanding of network management concepts (Simple Network Management Protocol [SNMP], MIBs, and so on) ● Internet web browser usability ● TCP/IP networking ● Basic Cisco router and switch configuration (including Switched Port Analyzer [SPAN] ports and IP service-level agreements [SLAs]) ● Basic understanding of Cisco Unified Communications architecture ● Basic Cisco Unified Communications Manager and Cisco Unity® configuration principles ● Windows system administration
Course Content
Upon completion of this course, you should be able to: ● Describe what is meant by the term “unified communications” ● Discuss the network management needs and challenges of unified communications ● Describe the Cisco suite of products for managing Cisco Unified Communications System™ ● Understand the various service quality metrics and terminology for unified communications ● Effectively use Cisco Unified Operations Manager to: ◦ Monitor, diagnose, and troubleshoot Cisco Unified Communications deployments based on Cisco Unified Communications Manager or Cisco Unified Communications Manager Express ◦ View IP phones, devices, and logical and physical connectivity ◦ View alerts and events on the managed devices and run diagnostic procedures ◦ View service quality alerts and run diagnostic procedures ◦ Run diagnostic tests and reports on applications, network devices, and phones ◦ Automatically notify personnel of alerts and events ◦ Evaluate deployments and service provisioning with batch testing ● Effectively use Cisco Unified Service Monitor to: ◦ Manage and configure Cisco 1040 Sensors ◦ Collect and analyze voice-quality measurements through a combination of Cisco Voice Transmission Quality (VTQ) metrics from Cisco IP phones, Cisco 1040 sensors, and Network Analysis Modules version 4.0 and above ◦ Alert network support personnel to poor service quality conditions
Course Outline
Introduction ◦ Lesson 1: What Is Unified Communications? ◦ Lesson 2: Managing Unified Communications ◦ Lesson 3: Cisco Unified Communications Management Suite ● Using Cisco Unified Operations Manager Version 8 ◦ Lesson 1: Getting Started ◦ Lesson 2: Device Management ◦ Lesson 3: Fault Monitor and Diagnostic Views ◦ Lesson 4: Diagnostic Tests ◦ Lesson 5: Reports ◦ Lesson 6: Notification Services ◦ Lesson 7: Fine-Tuning of Polling and Threshold Settings ● Using Cisco Unified Service Monitor Version 8 ◦ Lesson 1: Overview ◦ Lesson 2: Getting Started ◦ Lesson 3: Reports ● System Administration (Cisco Unified Operations Manager and Service Monitor Version 8) ◦ Lesson 1: Planning for Deployment ◦ Lesson 2: Integration with Other Applications ◦ Lesson 3: System Settings
Who Should Attend
This course is for network administrators, network operators, and system administrators who need to know how to use the suite of Cisco Unified Communications products in their network environment.
  • Career Certifications

  • Technology

    Network Management

  • Delivery

  • Duration

     2  Days

Currently there are no scheduled offerings for this course.