About This Course
Cisco TelePresence Support and Operations Training (TSOT)
Following are the prerequisites for this course: There are no prequisites for this course, but computer networking knowledge is recommended.
The Cisco TelePresence Support and Operations Training Version 1 instructor-led course offered by High-Touch Delivery Learning Services is for Cisco TelePresence® helpdesk technicians. The course focuses on the skills required for first-level helpdesk technicians who provide support for Cisco TelePresence users. Skills covered include installing, configuring, and operating endpoints; setting up multiple-site conferences using the Cisco TelePresence Multipoint Control Unit (MCU); and configuring and operating the Cisco TelePresence Management Suite (TMS) to manage conferences.
The course outline is as follows: Module 1: Endpoint Operation and Etiquette Module 2: Cisco TelePresence Networks and Standards Module 3: Install, Configure, and Maintain C Series Module 4: Cisco TelePresence Multipoint Control Unit Operation Module 5: Cisco TelePresence Video Communication Server Module 6: Cisco TelePresence Management Suite Module 7: Cisco TelePresence Endpoint Troubleshooting Module 8: Cisco TelePresence System and MXP Endpoints Module 9: Cisco TelePresence Infrastructure Solutions Module 10: Cisco TelePresence Conductor Module 11: Cisco TelePresence Content Server
Who Should Attend
This course is designed for helpdesk and support technicians supporting Cisco TelePresence: Enterprise helpdesk technicians Cisco TelePresence partner helpdesk technicians Telepresence engineers who are new to Cisco TelePresence