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About This Course
Cisco TelePresence Support and Operations Training (TSOT)
Prerequisites
Following are the prerequisites for this course:
There are no prequisites for this course, but computer networking knowledge is recommended.
Course Content
The Cisco TelePresence Support and Operations Training Version 1 instructor-led course offered by High-Touch Delivery Learning Services is for Cisco TelePresence® helpdesk technicians. The course focuses on the skills required for first-level helpdesk technicians who provide support for Cisco TelePresence users. Skills covered include installing, configuring, and operating endpoints; setting up multiple-site conferences using the Cisco TelePresence Multipoint Control Unit (MCU); and configuring and operating the Cisco TelePresence Management Suite (TMS) to manage conferences.
Course Objectives
None
Course Outline
The course outline is as follows:
Module 1: Endpoint Operation and Etiquette
Module 2: Cisco TelePresence Networks and Standards
Module 3: Install, Configure, and Maintain C Series
Module 4: Cisco TelePresence Multipoint Control Unit Operation
Module 5: Cisco TelePresence Video Communication Server
Module 6: Cisco TelePresence Management Suite
Module 7: Cisco TelePresence Endpoint Troubleshooting
Module 8: Cisco TelePresence System and MXP Endpoints
Module 9: Cisco TelePresence Infrastructure Solutions
Module 10: Cisco TelePresence Conductor
Module 11: Cisco TelePresence Content Server
Who Should Attend
This course is designed for helpdesk and support technicians supporting Cisco TelePresence:
Enterprise helpdesk technicians
Cisco TelePresence partner helpdesk technicians
Telepresence engineers who are new to Cisco TelePresence
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