Learning Partner Programs

Following are the prerequisites for this course: ; Cisco TelePresence Support and Operations Training (TSOT) ; Cisco TelePresence Installation and Configuration Training (TICT) or Cisco Installing Advanced TelePresence Video Solutions 1 and 2 (PAIATVS1 and 2), or equivalent knowledge and experience ; Networking knowledge, including IPv4 addressing, Open Standards Institute (OSI) 7-layer model, uses of switches and routers, Dynamic Host Configuration Protocol (DHCP), cabling, and DNS

The Cisco TelePresence Troubleshooting Training version 1.0 instructor-led course offered by High-Touch Delivery Learning Services provides students with the ability to troubleshoot issues ranging from configuration errors to complex infrastructure issues. This course gives students a detailed understanding of what is happening at a low level and the skills to be able to identify the likely causes of errors and resolve them. The course also recognizes that in many installations the engineer does not have access to all parts of the telepresence network and thus will show students how to build up evidence of problems in order to demonstrate it to other departments and to the Cisco® Technical Assistance Center (TAC).

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The course outline is as follows: ; Module 1: Review of Cisco TelePresence Principles and Network Build ; Module 2: Basic Fault Finding ; Module 3: Tools ; Module 4: Protocols ; Module 5: Fault-Finding Process ; Module 6: Cisco TelePresence Management Suite ; Module 7: IP Network Infrastructure ; Module 8: Clustering ; Module 9: TAC ; Module 10: Case Study

This course is designed for engineers who are responsible for installing, configuring, and maintaining devices in a telepresence network. The primary audience for this course includes: • Customer support professionals who provide second- and third-level support rather than first-level helpdesk support • Partner technical professionals