Executive Thought Leadership

Video Changes Everything
Network-based video is spurring one of the fastest-growing and most exciting trends in decades as consumers and businesses alike push both the evolution of applications and the demand of video content and communications.
2007-09-27

Charles H. Giancarlo
Executive Vice President and Chief Development Officer, Cisco Systems, Inc. and President, Cisco Systems-Linksys, LLC
Cisco Systems, Inc.

Creating the Total Customer Experience
Your customers are changing. To earn their loyalty in the future, you’ll have to change too. Perspectives from Cisco executives and other thoughtleaders.
2007-06-27

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Creating the Total Customer Experience
Looking for a sustainable competitive advantage? Make each customer feel like a market of one.
2007-06-27

Robert Lloyd
Senior Vice President of US, Canada, and Japan
Cisco Systems, Inc.

The Consumer Revolution (8 min 34 sec)
Breakthroughs like IPTV, all-in-one digital cell phones, and an insatiable appetite for video are changing the way we live, work, play, and interact in the new consumer-driven digital revolution.
2007-06-01

Carlos Dominguez
Senior Vice President, Office of the Chairman and CEO
Cisco Systems, Inc.

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Evolve Your Customer Experience (27 min 21 sec)
In this Cisco BannerCast replay, Rob Lloyd discusses how the "Total Customer Experience" helps you drive revenue and customer loyalty.
2006-10-31

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Total Customer Experience: A Sustainable Competitive Advantage (10 min 50 sec)
The vital role of the customer experience in driving revenue growth and customer loyalty.
2006-10-01

Robert Lloyd
Senior Vice President of US, Canada, and Japan
Cisco Systems, Inc.

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How Can Companies Grow Profits In Today's Competitive World? (9 min 53 sec)
Technology helps companies of all sizes personalize interactions and create winning customer experiences.
2006-05-01

Gary Bridge
Senior Vice President, Internet Business Solutions Group
Cisco Systems, Inc.

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An Interactions Economy (10 min 5 sec)
Interactions drive productivity and changes how we communicate.
2006-03-01

John T. Chambers
Chairman and Chief Executive Officer
Cisco Systems, Inc.

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Interactions: The Next Productivity Horizon (8 min 58 sec)
How the shift to an interactive approach to business is improving productivity.
2006-01-25

John T. Chambers
Chairman and Chief Executive Officer
Cisco Systems, Inc.

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