Cisco Executives
Joe Pinto
Senior Vice President, Worldwide Technical Support Services
Cisco Systems, Inc.
Since 1991, Joe Pinto has successfully evolved Cisco's phone-based tech support and developed an industry-leading Web-based support component that solves 79 percent of customer service issues online. As a result, Cisco is the first global networking company to be awarded "An Outstanding Customer Service Experience" by J.D. Power and Associates.
About Joe Pinto (PDF)
Services Improve Loyalty and Profit
Recently, the services landscape has become more complex. Globalization and trends such as personalization drive the need to deliver highly tailored offerings around the world to customers with diverse capabilities, skill sets, and requirements.
2006-12-01
Technical Support, Creating Value
Companies can increase customer value and strengthen relationships, by adopting a holistic approach that incorporates advanced technologies, customized solutions, partner expertise, and a service-oriented culture.
2004-06-01
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