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Executive Thought Leadership


Cisco Executives

Robert Lloyd
Senior Vice President of US, Canada, and Japan
Cisco Systems, Inc.

Robert Lloyd is Senior Vice President of U.S., Canada, and Japan, which includes two of Cisco's five major geographic "theaters." Through a team of over 7,000 employees, these two theaters produce more than half of Cisco's total revenue. Lloyd also serves as the cochair of Cisco's Enterprise Business Council. He has more than 13 years of leadership experience at Cisco, including a number of international roles. Prior to his current role, he was President of Cisco's Europe, Middle East and Africa (EMEA) region.

About Robert Lloyd (PDF)


Creating the Total Customer Experience
Looking for a sustainable competitive advantage? Make each customer feel like a market of one.
2007-06-27

Total Customer Experience: A Sustainable Competitive Advantage Podcasts (10 min 50 sec)
The vital role of the customer experience in driving revenue growth and customer loyalty.
2006-11-01

Download (6.7 MB)

Evolve Your Customer Experience Podcasts (27 min 21 sec)
In this Cisco BannerCast replay, Rob Lloyd discusses how the "Total Customer Experience" helps you drive revenue and customer loyalty.
2006-10-31

Download (16.4 MB)

Total Customer Experience: A Sustainable Competitive Advantage Videos (10 min 50 sec)
The vital role of the customer experience in driving revenue growth and customer loyalty.
2006-10-01

Download (78.1 MB)

Personalized Experiences Fuel Revenue
New revenue will come from personalized customer experiences and a new product: your company's expertise. Virtualized data centers, presence-enabled communication environments, and network platforms are required.
2006-06-26

European Public Sector
The public sector is achieving significant productivity improvements and reducing overall costs by honing their business processes and network infrastructures to emphasize flexibility and innovation.
2004-10-01

Network Technology Strategies in Europe, Middle East and Africa Videos (8 min 54 sec)
From mobility and e-government to managed services, a look at EMEA's cutting-edge networking technology strategies.
2004-04-20

Download (29.6 MB)