|
Perspectives and interviews on the power of collaboration and collective intelligence, including John Chambers on “The Promise of Collaboration” and a discussion with MIT Professor Thomas W. Malone on collective intelligence.
|
Foresight 2020 looks to the future of business - creating more satisfied customers through customization of products and services in order to set each business apart and contribute to its economic success.
|
Organizations using the best practices identified in this study improved their operational productivity while lowering costs and increasing customer satisfaction.
|