Executive Thought Leadership

Advanced Services

Enabling A High Performance Network

Cisco Advanced Services is a worldwide organization within Customer Advocacy that helps customers achieve a secure, high performance network with high availability while reducing their total cost of ownership. The foundation for Cisco Advanced Services is a network life cycle model based on six basic phases of prepare, plan, design, implement, operate, and optimize. The result is a unique portfolio of complementary service components, enabling seamless integration, high availability, and nonstop scalability to keep pace with changes in geographical coverage and with business and customer demands.

The quality of our customer's network directly affects their business profitability, employee productivity and customer satisfaction. To support today's complex networks, Advanced Services delivers a comprehensive suite of engineering support services that provides responsive, preventive and consultative support of Cisco technologies for our customer's specific networking needs.

Advanced Services represents the industry's most experienced engineering organization to support today's most complex, global networks. Over 90% of the people in Advanced Services have been with Cisco more than three years and hold key Cisco and industry certifications. Through Advanced Services, customers and partners have access to Cisco's repository of leading practices and tools so network implementations are predictable, scaleable and cost effective. Cisco also works closely with partners to enable knowledge transfer so customers can be assured that Cisco's certified partners have access to the leading tools and processes developed by Cisco.

Accelerating Success With Advanced Technologies

As business requirements have moved beyond connectivity, the complexity of the network has grown to accommodate these increased business requirements. Increasingly, the network is the way our customers achieve competitive advantage in their business and with their customers.

The level of expertise needed to deliver what customers require to achieve a converged network requires specialized knowledge and skills around Security, Voice, Wireless, Storage Networking, Optical, and a growing list of other advanced technologies. Every day, we see the network becoming more central to our customers' business, which requires us to continually invest in life cycle services to take advantage of our product capabilities.

The Power Of Choice

Cisco's experience has shown that customers' networking needs vary, from company to company, and throughout the network life cycle. With this in mind, today's businesses need options. They want the flexibility to select the applications and support service components they need, knowing that their investments are well spent.

Cisco is the only vendor to create a flexible and innovative suite of support programs that customers can select individually or in any combination that is right for their network. Unlike single-focus support strategies from other companies, Cisco takes advantage of resources across multiple areas of expertiseresources available through the Cisco partner network as well as from Cisco.

Advanced Services spans the continuum of networking devices, applications and complete infrastructuresallowing enterprises and Service Providers to realize the full potential of a high-performance multi-service network.

Marked by world class people, leading edge processes and tools, and a global network of certified partners, Cisco Advanced Services is committed to accelerating customer success.