Executive Thought Leadership

Collaboration: Harnessing Our Collective Potential
Perspectives and interviews on the power of collaboration and collective intelligence, including John Chambers on “The Promise of Collaboration” and a discussion with MIT Professor Thomas W. Malone on collective intelligence.
2008-04-07

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Connecting World Markets
This issue of Thoughtleaders includes a variety of perspectives on our changing world and what globalization means to societies and markets. Includes perspectives from Cisco Chief Globalization Officer Wim Elfrink and economic historian Carlota Perez.
2008-01-04

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Exploring Innovative Environments
This issue of Thoughtleaders includes new research on the importance of innovation and a ranking of the world's most innovative countries, a QA on technology incubation and internal innovation, the CIO's role in fostering innovation, and more.
2007-09-27

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Creating the Total Customer Experience
Your customers are changing. To earn their loyalty in the future, you’ll have to change too. Perspectives from Cisco executives and other thoughtleaders.
2007-06-27

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Big Opportunities for Small and Medium-Sized Businesses
The increasingly networked nature of business is good news for small and medium-sized businesses that want to reach new markets, get closer to customers, and streamline operations.
2007-03-27

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The New Consumer
The network is closing the distance between businesses and their customers, making it possible to have personalized customer connections on a global scale.
2006-12-20

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Innovation Strategies for a Changing World
In this issue, we offer perspectives on different aspects of innovation in an effort to help you as you make your plans for the future.
2006-09-26

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Experience the Network
In this issue, we offer perspectives on the user and customer experience, and on the value of the network platform as a nexus for communications, expression and, ultimately, experience.
2006-06-26

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The Network as the Platform
By increasing the value of interactions - with customers, internally, and with suppliers - organizations are driving growth in productivity and in revenue far beyond levels we have seen in the past.
2006-03-27

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Vertical Interactions
This issue continues our exploration of interactions with a focus on how some important industry segments are using interactions to improve their customers' experiences and provide a sustainable competitive advantage.
2005-12-20

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Real-Time Interactions
Information is at the center of all economic activity. The accuracy and timeliness of information can have a huge impact on business results.
2005-09-28

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Productive Interactions
Organizations are looking to increase productivity by focusing on the interactions between colleagues, partners, and customers to help improve profitability and customer satisfaction.
2005-06-22

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Working Smarter With Communications
IP Communications solutions facilitate anytime, anywhere data, voice, and video communication via user-friendly devices and applications allowing individuals to work more productively and companies to reduce costs and improve business agility.
2005-03-30

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Welcome to the Mobile World
Mobility solutions are putting the "business" back in business travel as employees take advantage of technologies that let them leave their desks without leaving behind the tools they need to work effectively.
2005-01-26

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Public Sector Productivity
Technology alone is not enough to increase government productivity. Streamlining business processes, implementing the proper business applications, and providing users with the right skills, tools, and business environment are all necessary.
2004-10-27

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European Public Sector Productivity
Europe's public sector is focusing more on productivity as organizations work to improve the quality, scope, and cost of citizen services. Networking technologies, network applications, and the Internet can help them achieve their goals.
2004-04-27

Partnership, Prosperity, and Security
Whether it is a partnership between countries or Fortune 500 corporations, the ability to quickly and reliably share information between partners is essential to the long-term success of any venture.
2004-02-27

Productivity Lessons from the Retail Industry
Many retailers are finding success by focusing on the needs of the customer and combining business process innovation with powerful e-business applications to improve business productivity.
2003-12-27

The Customer-Centric Approach
More than 20 CIOs, senior executives, and academic leaders discuss how to increase customer loyalty in the face of slowing demand, new competitors, and the threat of commodity pricing at the fifth Thought Leadership Summit on Digital Strategies.
2003-10-27

Understanding Productivity
This Cisco sponsored study examines various business drivers and their impact on corporate productivity and describes new practices that organizations can use to improve efficiency.
2003-08-27

Focusing on Core, Outsourcing Context
Geoffrey A. Moore asserts that a company can maximize shareholder value by focusing on its core business, outsourcing non-core business activities, and leveraging its competitive advantage.
2003-06-27

Thought Leadership Summit: Service and Support: From Cost Reduction to Revenue Generation
At the third Thought Leadership Summit on Digital Strategies, CIOs, senior executives, and academic leaders explored issues related to service and support such as how to migrate from cost-reduction tactics to top-line revenue strategies.
2003-03-27

Cisco and Sprint Alliance
Cisco and Sprint have created an alliance to take advantage of each company's IP, telephony, networking, and best practices expertise, enabling both companies to bring innovative IP solutions to market quickly, increasing efficiency and profits.
2003-01-27

Canadian Net Impact Study
This Cisco sponsored study finds that 50 percent of small to medium-sized businesses in Canada are currently using or implementing Internet business solutions and that customer-focused solutions are the most widely adopted-and profitable.
2002-11-27

Thought Leadership Summit: Channel Management Strategies
Relationships between manufacturing and production firms as well as retailers and channel partners can be reinvented through the adoption of Internet technologies that enhance collaboration, coordination, and rapid exchange of critical information.
2002-09-27

Managing Brand Momentum
Ron Ricci offers a new perspective on brand management in today's Internet economy while Don Tapscott, author of seven best-selling business books, discusses the key components in the creation of a successful brand.
2002-07-27

Internet Organization, Culture, and Productivity
A discussion of an MIT study of Internet organization, culture, and productivity.
2002-05-27

Real-Time Supply-Chain Management
Carl Redfield discusses the evolution of supply-chain management how the introduction of new technologies has significantly improved productivity. Professor Hau Lee discusses how technology can help businesses meet supply chain challenges.
2002-04-27

Nobel Laureates and the Internet
A recent study examines how the Internet has benefited Nobel laureates' work and how the Internet can be harnessed to change the way the world lives and works.
2002-03-27

Net Impact
This study measures the current and anticipated cost savings and the revenue increases that organizations attribute to their investments in Internet business solutions.
2002-02-27

Productivity in the Internet Economy
Howard Charney examines the importance of broadband technologies to productivity, while Lorin Hitt of the Wharton School of Business discusses how productivity is increased through IT investments.
2001-12-27

Separating Hype from Innovation in the Service Provider Market
Clayton Christensen, a professor at Harvard Business School, discusses a business model that he created for service providers to use the forces that challenge them in order to become successful in their changing market.
2001-11-27

Increasing Access and Productivity Through Wireless Technology
Wireless networking technology may be the solution to maximize access to the Internet so its full value can be realized, dramatically improving productivity across all functions of business and government.
2001-10-27

E-Sales: Transforms Productivity and Profitability
Richard Gatarski and Rick Justice offer their thoughts on how e-sales tools can empower sales teams and allow for better interaction between buyers and sellers.
2001-08-27

Building Leading Internet Capabilities
Dr. Richard Nolan and Peter Solvik discuss how companies can use IT applications to sustain-and enhance-their competitive advantage to stay one step ahead of the competition.
2001-06-27

Philanthropy is Good Business
Corporate philanthropy makes good business sense. When potential consumers are trying to decide between two similar products or companies, approximately 40% weigh corporate citizenship as the tiebreaker.
2001-05-27

Beyond the Boundaries: Anytime, Anywhere Internet
In the past, employees needed to be at work or working from a home office with a high-speed connection in order to maximize their productivity using the Internet. Now, advances in technology are ensuring that productivity isn't affected by location.
2001-04-27

Redefining Time and Space
By capitalizing on the absence of time and space constraints made possible by Internet technology, the public and private sectors can thrive with unprecedented speed and ease.
2001-03-27

Managing through the Looking Glass
Customer success in the new economy is measured minute by minute, day by day. As the role of finance organizations change, companies are taking notice.
2001-02-27

The 'Network of Networks'
The Internet's early pioneers envisioned the Internet as a network of networks crisscrossing the globe. This vision is about to become reality, and will create new and innovative ways of improving productivity and creating new forms of revenue.
2001-01-27

The Network Effect
In the past, the emphasis was on tangible, physical assets and products. Competitive success is now also driven by the ability to leverage the Internet to create intangible value-in speed, convenience, customization, personalization, and service.
2000-11-27

Staying Competitive in the Economy of Skills
Concepts such as personalization, customization, convenience, services, and time to market are the hallmarks of today's marketplace. Successful companies now offer more, in less time, all the time.
2000-10-27