Executive Thought Leadership

Net Impact: Public Sector, Russian Federation

In today’s complex business environment, productivity is an economic statistic that figures prominently in a country’s decisions about interest rates, wages and fiscal policy. Research has shown that technology-enabled process improvement can help increase organisational productivity and ultimately impact economies by improving the standard of living. As countries seek to be competitive at the global economic level, their public sector organisations also must work to improve the quality, reach, and cost of citizen services. Improvements in public sector services can result from incremental technology-enabled process innovations in specific functional areas. But which functional areas and which processes? What are the critical areas of technology investment and best practices for public sector organisations?