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   Partner Relationship Team - Partner Tools and Programs opened from SupportNET
Q: How do I contact the Cisco Partner Relationship Team (PRT)?
A: To contact the Cisco Partner Relationship Team (PRT), dial your local # as listed below.

Select option 1 (to go to the traditional menu).

Then select 2 - 1 to reach the Cisco Partner Relationship Team (PRT).

NOTE: For English language, PRT Support is 24 x 6, based on the Theater timings mentioned below.

US and Canada - M-F 5:00 a.m. - 6:00 p.m. PST
(Supported Languages: English)

1 800 553 NETS (1-800-553-6387)
1 800 GO CISCO

Asia Pacific - M-F 9:00 a.m. - 7:30 p.m. AEDT
(Supported Languages: English, Korean, Japanese, & Mandarin)

International Number from other countries: +61 2 8446 7466
Australia: 1-800-612452
China: 10-800-712-1728 (Not applicable for cell phones)
India: 000 800 440 1367
Japan: 006633 132537
Korea: 00798-14-800-7254
New Zealand: 0800-449882

Europe - M-F 8:00 a.m. - 6:00 p.m. GMT
(Supported Languages: English, French, & Spanish)

Toll Free: +32 (0)800 9 42 42
Germany +800 9999 0522
France 0800 770 400
Italy 800 787 854
Austria +800 9999 0522
Switzerland
+41 (0)44 878 92 00
or +41 (0)31 998 50 50
or +41 (0)22 999 92 00
Spain 900 997 154
United Kingdom 0800 404 7778
Belgium 0800 94242
Netherlands 0800 0200 791


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Q: What are the Partner Channels applications supported by the Cisco Partner Relationship Team (PRT)?
A: 
  • Authorized Digital Media Systems (DMS) Partner Program
  • Authorized Technology Provider Program (ATP)
  • CAM Locator
  • Campaign Builder
  • Capacity Planning Automation (CPA)
  • Career Certification
  • Certification and Specialization Application (CSApp)
  • Cisco Learning Partner Program (CLP)
  • Cisco MarketPlace
  • Cisco Partner Space (CPS)
  • Cisco Partner View (CPV)
  • COOP Tool (Co-Op)
  • Customized Partner Intelligence Newsletter (CPI)
  • Disti Locator
  • Distribution Product Reference Guide (DPRG)
  • E-Leads - My Leads
  • Global Partner Events Planner (GPEP)
  • Managed Services Channel Program (MSCP)
  • Market Fund Builder (MFB/JMF)
  • Marketing Acceleration Planner (MAP)
  • Navigator
  • PAL (Partner Access Online)
  • Partner Business Central (PBC)
  • Partner Certification
  • Partner Connect
  • Partner Deal Registration (PDR)
  • Partner Development Funds Tool (PDFT)
  • Partner Education Connection (PEC) - Effective 02/13/2009, please open a case at Partner Helpline
  • Partner Locator
  • Partner Program Enrollment Tool (PPE)
  • Partner Program View (PPV)
  • Partner Registration
  • Partner Self Service (PSS)
  • Partner Specialization
  • Partner Workspace
  • Steps to Success (S2S)
  • Trade-in Accelerator Program (TAP-ASP)
  • Value Incentive Program (VIP-Channels)

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    Q: What are the links for NON-PRT related issues?
    A: Below is a list of some Worldwide Support Contacts for issues that are not supported by PRT:
    1. Partner Relationship Team (PRT) - Partner Tools and Application Support
      http://www.cisco.com/go/prt
    2. Cisco Partner Pre-Sales - Technical Support
      www.cisco.com/web/partners/tools/helponline/index.html

      Australia & New Zealand
      www.cisco.com/web/ANZ/cpp/refguide/index.html
    3. Customer Service - Order Entry, CCO ID issues, Order Status Tool, Dynamic Config Tool (DCT)
      www.cisco.com/web/ordering/cs_info/or3/o31/ordering_transactional_customer_service_contacts.html
    4. TAC - Technical Assistance Center
      www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html
    5. Service Contract Center (SCC) - for Indirect Resellers and Distributors
      www.cisco.com/warp/public/437/scc/index.html
    6. Cisco Networking Academy
      www.cisco.com/web/learning/netacad/index.html

      7. Global number: 801-238-0899 (This is not a toll-free number, to dial this number user appropriate country code)
      US & Canada: 888-327-1116
      Email: webmaster@cisco.netacad.net

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    Q: How do I search in the Q&As or open a case?
    A: To begin searching for information, please enter a keyword or question in the respective field and click "Search". To begin a new search, enter different keyword criteria and repeat. Once you find the answer you are looking for, you may also email the information by clicking on "E-mail this Q&A".

    If you are unable to find the answer to your question, please contact the Partner Relationship Team (PRT) by opening a case using the "Create Case" tab at the top of this page.


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    Q: How do I get help with my Cisco.com ID?
    A: If you are experiencing problems with your Cisco.com ID, please send an email to: web-help@cisco.com

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    Q: How to effectively open a case with the Cisco Partner Relationship Team (PRT)?
    A: 
    1. Before you open a case, please capture the screenshot of the error message/problem that you are experiencing in the application.
    2. Go to www.cisco.com/go/prt.
    3. Click on "Create Case" tab.
    4. Log in using your Cisco.com ID.
    5. Choose the Application in which you are experiencing the problem
    6. Select the Problem Type that is closely related to the issue.
    7. Enter the brief description of the problem in the Case Title.
    8. In the Description, provide details about the issue. If you are getting error please provide the "Error message". If you can not provide the screenshot of the error then provide the screen name and data where you are experiencing the problem.
    9. If you are a Partner and you want a CAM to be copied on emails related to the case then enter "Please copy my CAM on all emails related to this case" in the Description.
    10. Click "Submit"
    11. You will get a screen with a button "Add Attachment", Please make sure the attachment file in not more than 2MB.
    12. Click on "Add Attachment"
    13. Click on "Browse" this will Open another screen and allow you to select file from your computer.
    14. Select the Screenshot file which you have captured in Step 1.
    15. Click "Submit"
    16. You will receive an email with confirmation that a case is created along with the Case number.
    If you have problems in Opening a case on the web, please call support number provided above.

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    Managed by: SupportNET Team ; Last Modified: 2009-OCT-31   V 2.2.0