IPC Resource Calculators

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The IPC Voice Tools are intended to simplify and automate the pre-sales process of sizing IP Contact Center (IPCC) resources that are required for specific IPCC business operations. They are also useful for verifying and troubleshooting existing installations.

The output from these tools can also be used as input to the IPCC Express Configuration Tool and the Call Manager Capacity Tool.

Standard IPC Resource Calculator
Designed to provide outputs for a single call center with a single trunk group. Allows user to vary the number of agents.

Advanced IPC Resource Calculator
Includes all the calculations of the Standard calculator. Adds the ability to allocate traffic between multiple trunk groups, to include calls going to a self-service ivr and has inputs for confidence and growth factors.

IPIVR Self Service Calculator
A standard Erlang B calculator for determining the number of ports required on a Self Service IVR. Has inputs for up to five port groups or separate IVRs.