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AlarmTracker Error Message -- ACD/IVR xx is Off Line
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...In a pure TDM environment where CVP is switching calls from an ingress gateway to an egress gateway attached to TDM ACD/IVR, the gatekeeper can handle the Call...Control (CAC) functionality. CAC is a term used to describe the mechanism...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/3_1/cvp31dg.pdf
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