|
|
|
1 - 10 of
13,169 results for
Aspect Contact Server - No Call or Agent State Events Passed from the ACD
|
|
|
|
...ctisvrcc”) of the log file itself...created by the CMI Server will be named using...arise with the CMI Server. Logging Configuration...problem-debugging situation. Aspect recommends checking...reflect the current state – messages will...to be flushed from output buffers. There are no additional parameters...operation. Aspect Contact Server Integration... The Aspect Event Bridge Configuration...be sent by the ACD to the CMI Server...the necessary call and the agent state events from...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/reference/guide/aspctcs.pdf
02 Jul 2010
1200KB
...FltSkillGroupState One of the values from Table 6-5 representing the current state of the associated agent with respect to...AGENT_STATE_EVENT Message Format... Table 5-19 CALL_REACHED_NETWORK...Size 5-30 CTI Server Message Reference...for Cisco Unified Contact Center Enterprise...zero if there is no monitor associated...PeripheralID of the ACD where the call activity...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_15.pdf
04 Dec 2011
3217KB
...with third-party call control) •Agent reporting •Duplexed...implementation The PG uses the Application Bridge Event Link interface to monitor agent status and call states. The Application Bridge is an Aspect software package...Aspect CallCenter ACD to interact with...Data is retrieved from the Real-Time...Application Bridge Server (ABS) software...
www.cisco.com/en/US/products/sw/custcosw/ps1973/products_feature_guide_chapter09186a00803b7d83.html
25 Jan 2005
... Table 5-17 CALL_SERVICE_INITIATED...5-27 CTI Server Message Reference...for Cisco Unified Contact Center Enterprise...handle incoming calls) generates an...zero if there is no monitor associated...PeripheralID of the ACD where the call activity occurred...of the Client_Events session associated with this agent, or zero if no...One of the values from Table 6-5 representing the current state of the associated...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_16.pdf.pdf
15 Jun 2012
2049KB
...Format 5-32 CTI Server Message Reference...Cisco Unified ICM/Contact Center Enterprise...EVENT The CTI Server may send an AGENT...handle incoming calls). The AGENT...zero if there is no monitor associated with the event (All Events Service...PeripheralID of the ACD where the call...associated with this agent, or zero if no...One of the values from Table 6-5 representing the current state of the associated...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/configuration/guide/ctisvr80.pdf
25 Mar 2010
9012KB
...is set for the ACD DN in LD...BusyOther The agent is busy performing...if Aspect Event Link is...indicate that the agent is ready...viewed as a state by CTI Server...really more an event than a state...Unified ICM/Contact Center Enterprise...out of the ACD and cannot...additional calls. Alcatel...logged off Aspect Contact Server: Signed...DEFINITY ECS: no equivalent...Withdrawn/No agent group...pre-assigned state) Aspect Contact Server: Idle Avaya...reserved for a call that will...
References:
7
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/install/guide/cti75smg.pdf
07 Jul 2011
4134KB
...AgentExtension) for all agent control requests except for the login. For the...AgentID is distinct from AgentInstrument...AgentExtension). • Agent is required to be in the NotReady state to either make...MSG (if Aspect Event Link is not being...Alcatel: Busy Aspect Contact Server: HOLD Avaya DEFINITY ECS: no equivalent Nortel...logged in to the ACD. It does not...ready to accept calls. Although...
References:
13
TAC
|
1
Support Community
-
View All
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios8_0/installation/guide/cti80smg.pdf
03 Dec 2011
4564KB
...required) INT The state to which to set the specified agent. The value of this...Cisco Unified ICM/Contact Center Enterprise... *The CTI OS server imposes no restriction on the...by your switch/ACD and Cisco CTI Server...contains an error code from Table 3-2 in...OnAgentStateChanged event. It may also result...Agent object. This call will cause the supervisor...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios8_0/program/guide/cti80devg.pdf
28 Sep 2011
3838KB
...object on the CTI OS Server that it is using...the reference is no longer required...Lifetime Call objects are created at the CIL in response to events from the CTI OS server...for the call is passed in the event...object’s initial state and properties...for Cisco Unified Contact Center Enterprise...Object Model Agent Object Lifetime...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios8_5/developer/guide/cti85devg.pdf
06 Sep 2012
3826KB
...following events occur for...logged-in IPPA agent: • The IPPA agent...connection to the server has been lost...selects side B from their services...As MSDE is no longer supported...tables: agent state data, call log data...engine for the contact centers...individual IP-ACD systems fully...Numbers are the same, then...same. No additional...added to this Server. For...real-time event data and agent states to the parent from the Unified...services, call types, and...Cisco Unified Contact Center Enterprise...provide IP-ACD functionality...
References:
40
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/design/guide/uccesrnd85.pdf
24 Sep 2012
10089KB
|
|
|
|
