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1 - 10 of
1,162 results for
Aspect PIM Reports Incorrect Agent States
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... Event-Based Reporting An event-based PIM (for example, the Aspect Event Link PIM) connects to a CTI...provides call events and agent state events. Event-based...state transitions reported from the ACD. These...
References:
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_5/user/icm75rpg.pdf
01 Feb 2012
3779KB
...CSCma27461 aw.config 2 AgentCfg: Agents not linked to correct Person...Outbound Dialer ports stuck in state after network failure recovers...SS7 link event references reported are incorrect/confusing CSCma28665...will fail CSCma28165 pg.aspect 2 PIM is treating agent extension as a 16-bit signed...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/release/notes/ICM_release_notes.pdf
17 Jan 2008
1952KB
...The percentage of time that the agent spent in call back messages as...Messages are relevant only for the Aspect ACD. Derived from: sum(Agent_Skill_Group_Half_Hour...WebView Online Help Agent Reports agtper04: Agent Peripheral Task...Work Ready or Work Not Ready state. This value is measured against...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting5_0/user/guide/webview_help_50.pdf
23 Aug 2007
6547KB
...agent PG fail-over....128 agent PIM fail-over....128 agent real-time reporting ....52 agent report data...for reporting ....18 agent states, about ....56 agent states...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_0/user/guide/ipce70rg.pdf
04 Oct 2007
2728KB
... Event-Based Reporting An event-based PIM (for example, the Aspect Event Link PIM) connects to a CTI...provides call events and agent state events. Event-based...state transitions reported from the ACD. These...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_2/user/guide/ICMReportingGuide721.pdf
01 Feb 2012
3758KB
... Event-Based Reporting An event-based PIM (for example, the Aspect Event Link PIM) connects to a CTI...provides call events and agent state events. Event-based...state transitions reported from the ACD...
References:
5
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_3/user/guide/NEWReporting_Guide_85.pdf
11 Jul 2012
5268KB
... Event-Based Reporting An event-based PIM (for example, the Aspect Event Link PIM) connects to a CTI...provides call events and agent state events. Event-based...state transitions reported from the ACD...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/user/guide/icmcc80rpg.pdf
06 Jan 2012
5284KB
... Event-based reporting An event-based PIM (for example, the Aspect Event Link PIM) connects to a CTI...provides call events and agent state events. Event-based...state transitions reported from the ACD...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/user/guide/UCCE_BK_RAEEC3EE_00_reporting-guide-for-cisco-unified.pdf
01 Aug 2012
3651KB
...agent PG fail-over....130 agent PIM fail-over....130 agent real-time reporting ....52 agent report data...for reporting ....18 agent states, about ....56 agent states...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_2/user/guide/ipccReporting72.pdf
12 Jun 2007
2522KB
...agent PG fail-over....111 agent PIM fail-over....111 agent real-time reporting ....46 agent report data...for reporting ....18 agent states, about ....49 agent states...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting6_0/user/guide/ipce60rg.pdf
01 Jun 2007
1051KB
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