|
|
Recommended Content
Support Toolbox
|
1 - 10 of
102 results for
Avaya Definity ACD Fails to Pass Trunk Group and Trunk Number to CTI Client
|
|
|
|
...and DNIS2 8-3 CTI OS System Manager...Vector Directory Number (VDN) Nortel...Contact Server: Agent group Avaya DEFINITY ECS: Skill group or hunt group4 Nortel Meridian: ACD DN Nortel Symposium...Others: Skill group Trunk Alcatel 400: None...concept is very close to the corresponding...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_1/installation/guide/CTIOSSystemManager.pdf
25 Jan 2008
3250KB
...table of CTI OS client control requests...in the level of CTI support provided...ACD1 Others: Trunk group and DNIS2...Vector Directory Number (VDN) Nortel...Directory Number (ACD CDN)3 Nortel...Siemens Hicom: ACD Routing Table (ART) Skill group Alcatel 400: Agent...Agent group Avaya DEFINITY ECS: Skill group...Others: Skill group Trunk Alcatel 400: None...concept is very close to the corresponding...
References:
7
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/install/guide/cti75smg.pdf
07 Jul 2011
4134KB
...call is delivered to an agent teleset...NumNamedVariabl es The number of NamedVariable...NumNamedArrays The number of NamedArray floating...number representing a trunk. UINT 4 TrunkGroup...representing a trunk group. UINT 4 SecondaryConnecti...placed from the CTI port to the agent device...Level Interfaces Client Events Service...Alcatel, and Avaya Communication Manager...altogether and use the ACD default • ACM...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_15.pdf
04 Dec 2011
3217KB
...the requesting client should expect an AgentStateChange...unsuccessful, the client will receive an...SetAgent() prior to the Login request. 9-29 CTI OS Developer...agent out of the ACD. If the ACD configuration...these can be passed in as logout parameters...supported on Avaya Definity ECS, IPCC...optional) INT The number of Skill Groups that the agent...associated with, up to a maximum of 20...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_0/developer/guide/cti70dev.pdf
25 Jan 2008
9815KB
...table of CTI OS client control requests...in the level of CTI support provided...ACD1 Others: Trunk group and DNIS2...Vector Directory Number (VDN) Nortel...Server: Agent group Avaya DEFINITY ECS: Skill group or hunt group4 Nortel Meridian: ACD DN Nortel Symposium...Others: Skill group Trunk Alcatel 400: None...concept is very close to the corresponding...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_2/installation/guide/CTISMG.pdf
08 Jun 2007
3916KB
...network routing client that pre-routed...you want to monitor at...Peripherals and Trunk Groups Configuring...Extension numbers on a Definity switch ...a Siemens ACD • Primary...enhanced CTI mode Table...the agent number for an agent. • For a Avaya Definity, if there...Peripherals and Trunk Groups Configuring...the Primary ACD DN, Secondary...extension number to be monitored...string to be passed to the peripheral...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/configuration/guide/icme70cg.pdf
04 Oct 2007
3895KB
...Cisco ICM Software CTI OS System Manager...Vector Directory Number (VDN) Nortel...Directory Number (ACD DN) or ACD Controlled Directory...Table (ART) Skill group Alcatel 400: Agent...Agent group Avaya DEFINITY ECS: Skill group...Others: Skill group Trunk Alcatel 400: None...concept is very close to the corresponding...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios6_0/installation/guide/cti60mgr.pdf
01 Jun 2007
2689KB
...6-4 Routing Client Tab Descriptions...Peripherals and Trunk Groups Configuring...you want to monitor...Extension numbers on a Definity switch ...a Siemens ACD • Primary...enhanced CTI mode Table... • For a Avaya Definity, if there...the Primary ACD DN, Secondary...extension number to be monitored...Peripherals and Trunk Groups Configuring...string to be passed to the peripheral...extension number, enter...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/configuration/guide/icme60cg.pdf
01 Jun 2007
2737KB
...and DNIS 2 7-3 CTI OS System Manager...Vector Directory Number (VDN) Nortel...Number (ACD DN) or ACD Controlled Directory Number (ACD CDN)3 Nortel...Table (ART) Skill group Alcatel 400: Agent...Agent group Avaya DEFINITY ECS: Skill group...Others: Skill group Trunk Alcatel 400: None...concept is very close to the corresponding...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_0/installation/guide/cti70mgr.pdf
25 Jan 2008
1678KB
...network routing client that pre-routed...you want to monitor at...Peripherals and Trunk Groups Configuring...Extension numbers on a Definity switch ...a Siemens ACD • Primary...enhanced CTI mode Table...the agent number for an agent. • For a Avaya Definity, if there...Peripherals and Trunk Groups Configuring...the Primary ACD DN, Secondary...extension number to be monitored...string to be passed to the peripheral...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/configuration/guide/icm75cfg.pdf
10 Sep 2008
4699KB
|
|
|
|
