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Avaya Definity G3 Skill Group to Service Mapping and Extension Configuration
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This document describes the relationship among the peripheral, service, skill group, and agent based on the output of the procmon utility. It focuses on the skill group to service mapping on the Avaya Definity G3 platform. A...
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00801a3a88.shtml
02 Aug 2005
...the Trunk Group configuration Trunk Count field...equivalent to the VDN extension number. The Peripheral...is equivalent to the VDN service level. Note: The Avaya PIM does not support...Service Level to “Computed By Call...XFigure 21X). Skill Groups 65 65 Figure...ICM Skill Group mapping is as follows...
References:
15
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/reference/guide/defacd.pdf
28 Mar 2013
2470KB
...Server 7.0 Setup Configuration for ICM 4.5...AVAYA Definity G3 - ASAI Link Error...Jul/2006 Avaya Definity G3 Skill Group to Service Mapping and Extension Configuration...
www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_configuration_examples_list.html
25 Apr 2005
...Field Type of service level calculation to be used in the Peripheral Service Level fields of...Schedule name Configuration Guide for Cisco...Configuring Skill Targets Services...Description Field The extension number for the skill group used by AT&T Definity G3. For all other...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/configuration/guide/icm80cfg.pdf
19 Mar 2010
5673KB
...the Trunk Group configuration Trunk Count...A Unified ICM Service is the combination...of Unified ICM Service to a specific Avaya object. However...equivalent to the VDN extension number. The...XFigure 21X). Skill Groups 63 63 Figure...ICM Skill Group mapping is as follows...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_3/reference/guide/defacd.pdf
18 Dec 2011
2381KB
...number for the skill group used by AT&T Definity G3. For all other...field blank. Extension ICM Configuration Guide Cisco ICM...Configuring Skill Targets Services Service Members...tab allows you to view service member...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/configuration/guide/icme70cg.pdf
04 Oct 2007
3895KB
...number for the skill group used by AT&T Definity G3. For all other...field blank. Extension ICM Configuration Guide Cisco Unified...Configuring Skill Targets Services Service Members...tab allows you to view service member...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/configuration/guide/icm75cfg.pdf
10 Sep 2008
4699KB
...Field Type of service level calculation to be used in the Peripheral Service Level fields of...Schedule name Configuration Guide for Cisco...Configuring Skill Targets Services...Description Field The extension number for the skill group used by AT&T Definity G3. For all other...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_2/configuration/icm802cfg.pdf
07 May 2012
6968KB
...Track ICM Configuration Changes...2006 Avaya Definity G3 Skill Group to Service Mapping and Extension Configuration 02/Aug...Issues with Avaya Definity...
www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_tech_notes_list.html
25 Apr 2005
...each hunt group to a service. On an Avaya DEFINITY ECS running...mode, each skill group has primary...addition to the base...limitations. Configuration Guide for...Terminology Mapping Cisco Unified...Terminology Configuration Guide for...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_2/configuration/guide/icm85config.pdf
05 Apr 2012
6972KB
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