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1 - 10 of
328 results for
Average Speed of Answer (ASA) Report Calculation Options
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This document describes the Average Speed of Answer (ASA) Report Calculation and details the different options that are now available in order to define the ASA value in the Cisco Unified Contact Center and Cisco Unified Intelligent Contact...
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00808321bf.shtml
25 Apr 2007
...agent historical reporting....52 agent...agent reporting option....18 agent...111, 112 answered short calls...92 ASA, call type....91 ASA, skill group....91 ASA reporting....91 Average Speed of Answer...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_0/user/guide/ipce70rg.pdf
04 Oct 2007
2728KB
...Call Type Reports caltyp21...preceding calculations, ServiceLevelCallsOffered...all tasks answered within 5...total number of tasks of...ServiceLevelAbandonHalf ASA The Average Speed of Answer...save the report. Subject...preceding calculations, ServiceLevelCallsOffered...all tasks answered within 5...total number of tasks of...ServiceLevelAbandonHalf ASA The Average Speed of Answer...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting5_0/user/guide/webview_help_50.pdf
23 Aug 2007
6547KB
...Scripting for Reporting Configuring...states, Outbound Option....94 agent...136 list of....82...reports....28 answered short calls...106 ASA, skill group....87 ASA reporting...194 Average Speed of Answer...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_5/user/icm75rpg.pdf
01 Feb 2012
3779KB
...signal. Reporting Guide for...79) • Average Speed of Answer (ASA) (page...Outbound Option (page 131...the course of one day...Routes: The average answer wait time...The average speed of answer...answered. Reporting Guide for...88 How ASA is Calculated Calculations for Answer...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/user/guide/icmcc80rpg.pdf
06 Jan 2012
5284KB
...Chapter 9: Average Speed of Answer ASA for the Agent...Half Hour Report ) • WebView...Call Type Report Metric...script. Average Speed of Answer (ASA) Not...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_3/user/guide/NEWReporting_Guide_85.pdf
11 Jul 2012
5268KB
...Queue's average speed of answer in HH...Calculations for ASA differ based...Calculating ASA Calculation Table.Field...Call type Report metric ...script. Average Speed of Answer (ASA) Reporting...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/user/guide/UCCE_BK_RAEEC3EE_00_reporting-guide-for-cisco-unified.pdf
01 Aug 2012
3651KB
...Chapter 2 Agent Report Templates...DateTime ASA The skill group's average speed of answer in HH:MM...seconds) of tasks associated...DelayQAbandTimeToHalf ASA The average answer wait time...Peripheral Service Report Templates...The average speed of answer...Database calculation: TalkTimeToHalf...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_1/reference/guide/wipce71r.pdf
04 Oct 2007
9991KB
...this call was answered. This is an important measure of service quality...Precision Queue's average speed of answer...Call Type Calculations for ASA differ...associated with the reporting object. ...Calculating ASA Table...Agent. The ASA is calculated...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/PCCE_BK_P84D0815_00_packaged-cce-administration-guide_chapter_01010.html
12 Sep 2012
...Average Speed of Answer for Call Types...provide some of these metrics (including ASA, Avg. Handle...include: • Average Speed of Answer (ASA) • Number...the WebView options for measuring... Table 19: Report Categories for...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_1/user/guide/icme71rg.pdf
04 Oct 2007
3224KB
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