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1 - 7 of
7 results for
Blended Agents are not Assigned Email Activities from ICM
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...interactions via voice, email, the Web and fax...between outbound activities and inbound call...descriptions—from all data sources...Ensemble to switch agents from outbound interactions...interactions. Blending makes outbound agents available for inbound...inbound thresholds are being met. ...Contact Manager (ICM) 5.0 Call...
www.cisco.com/en/US/netsol/ns340/ns394/ns165/ns45/ns14/netbr09186a00801b42fe.html
11 Aug 2004
...configuration via the ICM Admin workstation...call-by-call blending of inbound...using the ICM script editor...percentage of agents within a...outbound activity. •Transfer...IVR mode (agent-less campaigns...Preview mode are available...for a total blended agent count...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/5x_6x/c5models.html
01 Mar 2005
...configuration via the ICM Admin workstation...true call-by-call blending of inbound and outbound...control by using the ICM script editor to control...and percentage of agents within a skill to use for outbound activity. • Transfer to...Direct Preview mode are available in IPCC...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/5x_6x/c5models.pdf
583KB
...Configuration Manager are different from the default...Class names in ICM Configuration...continue. Email Media Class...class. Blended Collaboration...Configuration Manager are different from the default...Class names in ICM Configuration...continue. Email Media Class...class. Blended Collaboration...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/user/guide/cisco_im431_cce_upgradeguide_425_to_431.pdf
15 Jan 2010
1349KB
...as scheduled (local agents execute immediate-backup...You access the master agent through the DRS user interface to perform activities such as configuring...format type. Messages from message sets are sent to and/or received...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_expert_advisor/ea_761/maintain/guide/ea76os.pdf
08 May 2009
1821KB
...NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING...6 Agent Experience...7 Email...11 Blended Collaboration Not...as 1. If you are upgrading to Unified...offers to chat with an agent. Proactive Chat...when a new email activity or chat message arrives...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_901/release/cisco_im901_cce_releasenotes.pdf
19 Feb 2013
456KB
All contents are Copyright © 1992...Outbound Option for blended outbound dialing...includes a choice of agent desktop: Cisco Agent...Enterprise Edition differ from Cisco Unified Contact...Edition Capacity (Agents) 300 6000 Deployment...with Cisco Unified ICM Enterprise Edition...collaboration, and email. This integration...on contact center activity, helping managers make...
www.cisco.com/en/US/prod/collateral/voicesw/custcosw/ps5693/ps1844/prod_qas0900aecd802bdc71.pdf
117KB
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