|
|
Recommended Content
Support Toolbox
|
1 - 10 of
24 results for
CRS 4.x: Automatic Work and Wrap-up Time Configuration Example
|
|
|
|
The Automatic Work and the Wrapup Time can be configured for an Integrated Call Distribution (ICD) agent in this scenario:
www.cisco.com/en/US/products/sw/custcosw/ps1846/products_configuration_example09186a008088c19d.shtml
18 Nov 2010
...Solutions 4.0 An Example to Use the Set...May/2006 CRS 4.x: Automatic Work and Wrap-up Time Configuration Example 18... Export Cisco CRS 3.x Data to a...
www.cisco.com/en/US/products/sw/custcosw/ps1846/prod_configuration_examples_list.html
25 Apr 2005
...1 From the CRS Administration...reason codes, wrap-up data descriptions...he moves to work state in which...Description Automatic Work Determines...agent. Wrapup Time Determines...performing wrap-up is in either...license A-2 configuration overview...AAR 6-13 automatic failover 1-8...subsystem 14-5 time changes 14-21...7-23 Cisco CRS Administration...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/maintenance/admin/crs501ag.pdf
24 Jan 2008
4644KB
...for information about configuration. 2. From the CRS...tasks. 6. In the CRS trace files, make...channels. Changing the time on CRS machines results in...out-of-service and wrap-up timer delay expired...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_1/troubleshooting/crs411st.pdf
06 Dec 2007
2202KB
...reason codes, wrap-up data descriptions...disabled. If the wrap-up data feature...Automatic Work Determines...depending on the Automatic Available...agent. Wrapup Time Determines...stay in the Work state if Automatic...
References:
32
TAC
|
1
Support Community
-
View All
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf
18 Dec 2011
10410KB
...Installation and Configuration Guide for Cisco...From the ICM Configuration Manager, choose...Ring No Answer Time. Enter the...the agent. Work Mode on Incoming...Select whether wrap-up is required...drop-down list. Work Mode on Outgoing...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/installation/guide/ipce70ic.pdf
14 Nov 2007
4393KB
...re-routing based on wait time. Getting Started...phone directories – Work flow automation...archive calls – Work agent state for after call wrap-up activity – Chat...archive call audio • CRS Log Collection Tool...For complete tracing configuration or CRS Log Collection...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_1/installation/getting_started/with_express/ccx411gs.pdf
06 Dec 2007
2287KB
...8-15 Configuration Guidelines...Call Center Example 9-12 ...After-Call Work Time (Wrap-up Time) Example...Work Time (Wrap-up Time) Example Using the...seconds of work time (wrap-up...
References:
13
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_5/design/guide/uccesrnd75.pdf
05 Mar 2012
7322KB
...Wrap-up Time) Example Using the previous example, we now add an average of 45 seconds of work time (wrap-up time) after each... After-call work time (wrap-up time...
References:
40
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/design/guide/uccesrnd85.pdf
24 Sep 2012
10089KB
...8-13 Configuration Guidelines...Contact Center Example 9-12 ...After-Call Work Time (Wrap-up Time) Example...Work Time (Wrap-up Time) Example Using the...seconds of work time (wrap-up...
References:
15
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/design/guide/uccesrnd80.pdf
27 Jun 2012
7795KB
|
|
|
|
