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CTIOS Agent Softphone Login Failure
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This document describes one reason why Agent Softphone for Cisco Computer Telephony Integration Object Server (CTIOS) fails to log into the server in a Cisco IP Contact Center (IPCC) Enterprise environment.
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00804f112e.shtml
31 Jul 2012
...and agent B is connected to CTIOS Server using either CTI OS Agent Desktop, IPCC Supervisor...agent B would receive control failure but the desktop would have All 3 Login, Logout and ready buttons...Systems, Inc.\Ctios\CTIOS_<instance>\CTIOS1...EnterpriseDesktopSettings\All Desktops\Login\ConnectionProfiles\Name\Mobile Agent\SilentMonitorService...that are displayed on the softphone Call Appearance grid. The...
References:
7
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/install/guide/cti75smg.pdf
07 Jul 2011
4134KB
...settings page. However the Agent Desktop softphone application does not display any fields on the login dialog for the agent to log in as a mobile agent. Problem: The CTIOS Server was not set up properly...program is run. Unified MA Failure Recovery Tips Table 2...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/user/guide/ipcc75mag.pdf
06 Nov 2012
2443KB
...Management Portal Issues CTIOS Agent Softphone Login Failure Core Configuration Example...Tech Notes: CUIC 8.5: Agent Not Ready Detail Report Shows...
www.cisco.com/web/services/news/ts_newsletter/archives/201208.html
17 Aug 2012
... 17/Jul/2006 CTIOS Agent Softphone Login Failure 31/Jul/2012... 23/Nov/2005 CTIOS Agent Softphone Login Failure 31/Jul/2012 ...
www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_tech_notes_list.html
25 Apr 2005
... 23/Nov/2005 CTIOS Agent Softphone Login Failure 31/Jul/2012... 12/Jul/2007 CTIOS Agent Softphone Login Failure 31/Jul/2012...
www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_configuration_examples_list.html
25 Apr 2005
...SOFTWARE\Cisco Systems, Inc.\Ctios\CTIOS_<instance>\CTIOS1\EnterpriseDesktopSettings\All Desktops\Login\ConnectionProfiles\Name\Mobile Agent\SilentMonitorService\Cluster...the columns that appear on the softphone Call Appearance grid. The columns...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios9_0/installation/guide/UCCE_BK_C3D5EC47_00_cti-os-system-manager-guide.pdf
4786KB
...Number: CSCma29015 Component: ctios.softphone Headline: NotReady statistics...after EndCall Symptom: Set agent NotReady for a length of time...Number: CSCma30029 Component: ctios.supervisor Headline: CTIOS...Supervisor Desktop memory leak on login/logout Symptom: CTIOS Supervisor...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios6_0/release/notes/cti60rnt.pdf
01 Jun 2007
436KB
...CALL -113 No valid call. E_CTIOS_IN_FAILOVER -114 The session is recovering from a connection failure and had started the Fail Over procedure. E_CTIOS_INVALID_ DESKTOP_TYPE -115...DeskSettings download is neither Agent or Supervisor. E_CTIOS_MISSING... E_CTIOS_AGENT_NOT_ LOGIN -120 Agent is not logged...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios6_0/developer/guide/cti60dev.pdf
01 Jun 2007
4530KB
... • A situation where a Mobile Agent is using a cellular phone and the...signal, would be deemed as external failure. The agent would need to call back and login again. • If a Mobile Agent...
References:
6
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5_2/user/guides/ipcc85mag.pdf
16 Apr 2012
2343KB
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