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[pdf] Scripting and Development Series: Volume 1, Getting Started with Scripts for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)
...Name field. The Types of Local Variables Available in the Cisco Unified...CCX. For complete details on using each variable...Types Variable Name Description Byte...such as an incoming call, e-mail message...such as an outbound call or an outbound email...variable of this type references the resources...palette), the Place Call step (Call Contact...can be returned by steps such as Name...Scripts, Release 7.0(1) OL-xxxxx-xx...cart” in a web application. You cannot manually...
References: 7 TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/user/guide/uccx70edgs.pdf
24 Nov 2011 10677KB
[pdf] Cisco Unified Contact Center Express Getting Started with Scripts, Release 8.5(1)
...Table 17-3 describes the variables used in the example default Cisco...Script Variable Name Variable Type Value Function Correspondence...script. session Session null Stores session information for the call. (See The Get Contact...failureCount Integer 0 Stores the number of...account number entered by the caller. (See...
References: 11 TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx851gs_scripts.pdf
05 Apr 2013 10891KB
[pdf] Historical Reporting Administrator and Developer Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 8.0(1)
...2 Historical Reports Query Designs Detailed Call by Call CCDR Report 2-94 ...Release 8.0(1) Destination...If destination type is 1 (agent...profileID to display the agent login ID, which is stored in Resource...extension. Called Number Obtained...origCalledNumber. Application Name Obtained from...
References: 15 TAC | 1 Support Community - View All
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/programming/guide/uccx80hradm.pdf
26 Apr 2011 3308KB
[pdf] Cisco CRS Historical Reporting Administrator and Developer Guide, 6.0(1)
...names, obtain the list of application name(s) from the user selection...the value stored in CCD.applicationName... Table 2-39 Detailed Call by Call CCDR Report Query Design...Detailed Call by Call CCDR Report ...Solutions 6.0(1) Historical... Contact Type To report on a...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_6_0/configuration/guide/crs601hd.pdf
04 Mar 2008 1580KB
[pdf] Cisco CRS Historical Reporting Administrator and Developer Guide 4.0(1) - PDF
...2 Historical Reports Query Designs Detailed Call by Call CCDR Report Destination...If destination type is 1 (agent...profileID to display the agent login ID, which is stored in Resource...extension. Called Number Obtained...origCalledNumber. Application Name Obtained from...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/programming/hr_admin_devp/crs401hd.pdf
06 Dec 2007 1828KB
[pdf] Historical Reporting Administrator and Developer Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 9.0(1)
...2-50 Detailed Call by Call CCDR Report Query Design...originator type is 1 (agent...to display the agent login...is stored in Resource...Release 9.0(1) Chapter...Designs Detailed Call by Call CCDR...destination type is 1 (agent...origCalledNumber. Application Name Obtained...
References: 3 TAC | 3 Support Community - View All
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_9_0/programming/guide/uccx90hrepadm.pdf
05 Jul 2012 3588KB
[pdf] Cisco CRS Historical Reporting Administrator and Developer Guide, 5.0(1)
...names, obtain the list of application name(s) from the user selection...the value stored in CCD.applicationName... Table 2-43 Detailed Call by Call CCDR Report Query Design...Detailed Call by Call CCDR Report ...Solutions 5.0(1) Historical... Contact Type To report on a...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_5_0/programming/hr_admin_devp/crs501hd.pdf
24 Jan 2008 1570KB
[pdf] Historical Reporting Administrator and Developer Guide for Cisco Unified CCX and Cisco Unified IP IVR, Release 7.0(1)
...2 Historical Reports Query Designs Detailed Call by Call CCDR Report 2-94 ...Release 7.0(1) Destination...If destination type is 1 (agent...profileID to display the agent login ID, which is stored in Resource...extension. Called Number Obtained...origCalledNumber. Application Name Obtained from...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/programming/guide/uccx70hradmdev.pdf
25 Feb 2011 3683KB
Frequently Asked Questions (August 30th, 2007) [Cisco Unified Contact Center Express]
...display the number of calls handled within...numbers start at 0 and increment by...by an agent.) The CRA database does...time for non-ICD calls. Q. What does it mean when the Application ID field contains -1...the Application Name field is empty...Why is the value in the Total Incoming...of calls on the Detailed Call by Call CCDR Report for the same report...
www.cisco.com/en/US/products/sw/custcosw/ps1846/products_administration_guide09186a00801d6fa3.html
30 Aug 2007
[pdf] Cisco Unified Contact Center Express 8.5(1) Historical Reporting Administrator and Developer Guide
...2 Historical Reports Query Designs Detailed Call by Call CCDR Report Destination...If destination type is 1 (agent...profileID to display the agent login ID, which is stored in Resource...extension. Called Number Obtained...origCalledNumber. Application Name Obtained from...
References: 48 TAC | 1 Support Community - View All
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/programming/guide/uccx85hradm.pdf
08 May 2013 3367KB