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211 results for
Can an HDS be Pointed to Different Sides of a Cisco ICM Central Controller at Will
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This document answers the question, "Can an Historical Data Server (HDS) be Pointed to Different Sides of a Cisco Intelligent Contact Management (ICM) Central Controller at Will?"
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008009499a.shtml
22 Jul 2005
...each side. In the case of a simplexed CallRouter...enter localhost for the B side address. Step 10 Click...Properties dialog box opens. ICM Setup and Installation Guide Cisco Unified ICM/Contact Center...the Admin Workstation How to Configure Remote WebView...remote WebView servers that will be accessing the database on the AW distributor. You can enter the server's host... If you are setting up a real-time distributor AW, one of these fields will be greyed...If you are configuring an HDS, be sure that you indicate...Every Admin site must have at least one--and preferably...data directly from the Central Controller. Other Admin Workstations...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/installation/guide/icm75instl.pdf
07 Dec 2011
2703KB
... When you restore a database, you can only restore up to the last backup. Any...backup the entire database at each backup interval. ICM software does not support the use of transaction log dumps...information about developing a backup strategy, including...a backup To backup an ICM database: • Stop...duplexed system, calls will continue to be processed if sideA is backed up at a different time than sideB. Comparing...the same data on both sides of a Central Controller. The tool dbdiff.exe...Administration Guide for Cisco ICM/IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/maintenance/guide/icme70ag.pdf
04 Oct 2007
4761KB
...the system long enough to be considered as abandoned...Groups (page 72) A skill group is a collection of agents at a single contact center...Groups of competencies and can handle the same types...Groups (page 201) An Enterprise Skill Group...configured entity that serves to group a collection of skill groups on different peripherals. Configuring...Translation routing is a Unified ICM routing concept used when...Routing from one termination point (Network or PG) to another... Reporting Guide for Cisco Unified ICM Enterprise...which are processed on the Central Controller. This data is also available...the same structure. HDS (AW) Local DB (AW...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_5/user/icm75rpg.pdf
01 Feb 2012
3779KB
...you might also want to use diverse routes or even different service providers for...Otherwise, you run the risk of having a single network failure disable both the ICM private and visible WANs...or a visible WAN link to one side of the Central Controller failed, the ICM system...tolerance of the system would be compromised. In such...separate facilities, you can eliminate this potential point of failure. Chapter...Datacom Requirements Cisco ICM QoS 11-12 ...deploying ICM networks that will utilize QoS. What...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/design/user/icme60pg.pdf
01 Jun 2007
2686KB
...you might also want to use diverse routes or even different service providers for...Otherwise, you run the risk of having a single network failure disable both the ICM private and visible WANs...or a visible WAN link to one side of the Central Controller failed, the ICM system...tolerance of the system would be compromised. In such...separate facilities, you can eliminate this potential point of failure. Chapter...Datacom Requirements Cisco ICM QoS 11-12 ...deploying ICM networks that will utilize QoS. What...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/installation/guide/icme70pg.pdf
13 Dec 2007
3144KB
...Server (HDS) database on a distributor Admin Workstation...the Admin Workstation that will be used for reporting). ICM/IPCC software uses information in the central database to determine how to route each...The local database holds a copy of the configuration data and...information that describe activity at the call centers. (The Central Controller keeps the real-time information...also stored in a special HDS database on a distributor...the central database or an HDS database serves as the...Admin Workstation user. You can access historical information...Database Schema Handbook Cisco ICM/IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_1/reference/guide/icme71ds.pdf
04 Oct 2007
5740KB
...the Unified ICM central controller. The...interface between different types of ACDs and...duplicated on each side of the system...standby mode. A PIM can be active on...both sides at the same...through the MDS to ensure that...example, if an adapter card...Guide for Cisco Unified ICM...support Cisco will provide...following tasks to consider...implement a QoS-compliant...your Unified ICM environment...application or at the network...and it may be the only...traffic flows can not be differentiated...between the central controller and the PG...duplexed sides of the Router...disabled in an attempt to...compliance with Cisco AVVID recommendations...are three different priorities...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/installation/guide/icm80preinstall.pdf
25 Feb 2010
3621KB
... When you restore a database, you can only restore up to the last backup. Any...backup the entire database at each backup interval. ICM software does not support the use of transaction log dumps...information about developing a backup strategy, including...a backup To backup an ICM database: • Stop...duplexed system, calls will continue to be processed if sideA is backed up at a different time than sideB. Comparing...the same data on both sides of a Central Controller. The tool dbdiff.exe...Administration Guide for Cisco ICM/IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/maintenance/guide/icm75ag.pdf
10 Sep 2008
4624KB
...provision adequate bandwidth to the remote sites. Also, an appropriately designed...done on the Unified IP IVR at a single central site. While calls are...This reduces the amount of WAN bandwidth required to the remote sites. IVR...scenario are, from the point of view of the contact...call and message flows will occur as in the single-site...LAN as the target or on a different LAN. The only differences are that 2-13 Cisco Unified Contact Center...Processing QoS must be enabled and that appropriate...because the Unified IP IVR can generate only G.711 media... IP-VR/CVP AW/HDS Agent VoIP WAN ...Agent IP PG/CTI ICM PG/CTI 2-14 Cisco...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/7x/cc70srnd.pdf
9156KB
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