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1 - 9 of
9 results for
Cisco ICM Non-Configured Agent Group Warning on Avaya Definity G3
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...agent's phone to answer the call on its own. AutoAnswerReservationCall...Possible values: 1: Auto answer on; 2: Auto-answer off PK...campaign to which this target group belongs. Foreign key from...DialedNumber script where an agent should be reserved from the...associated with it. For Avaya Definity ACD, indicates the number...Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise...
References:
6
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/reference/guide/icm75schema.pdf
12 Mar 2012
14821KB
...examples of outbound calls are agent-initiated calls or calls...peripherals, including the G3, Aspect CallCenter, and Northern Telecom Meridian). The ICM software keeps counts of the...to selected users or user groups within the enterprise. For...or Aspect CallCenter or Avaya DEFINITY ACDs). The PG may run multiple...a service, skill group, agent, or translation route at... Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted...in which an agent is logged on to the system and either talking...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_1/reference/guide/icme71ds.pdf
04 Oct 2007
5740KB
...examples of outbound calls are agent-initiated calls or calls...peripherals, including the G3,Aspect CallCenter, and Northern Telecom Meridian). The ICM software keeps counts of the...to selected users or user groups within the enterprise. For...or Aspect CallCenter or Avaya DEFINITY ACDs). The PG may run multiple... Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted...a service, skill group, agent, or translation route at...in which an agent is logged on to the system and either talking...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schema72.pdf
05 Jun 2007
12400KB
...examples of outbound calls are agent-initiated calls or calls...peripherals, including the G3,Aspect CallCenter, and Northern Telecom Meridian). The ICM software keeps counts of the...to selected users or user groups within the enterprise. For...or Aspect CallCenter or Avaya DEFINITY ACDs). The PG may run multiple...a service, skill group, agent, or translation route at... Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted...in which an agent is logged on to the system and either talking...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/reference/guide/icme70ds.pdf
04 Oct 2007
7726KB
...s phone to answer the call on its own. AutoAnswerReservationCall...Possible values: 1: Auto answer on; 2: Auto-answer off PK...campaign to which this target group belongs. Foreign key from...DialedNumber script where an agent should be reserved from the...associated with it. For Avaya Definity ACD, indicates the number...FutureUseVarchar1 Database Schema Handbook Cisco ICM/IPCC Enterprise & Hosted...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schemadoc_722.pdf
28 Mar 2011
14250KB
...agent's phone to answer the call on its own. AutoAnswerReservationCall...Possible values: 1: Auto answer on; 2: Auto-answer off PK...campaign to which this target group belongs. Foreign key from...DialedNumber routing script where an agent should be reserved from the...DN associated with it. For Avaya Definity ACD, indicates the number...Database Schema Handbook for Cisco Unified ICM/Contact Center Enterprise...
References:
13
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/reference/guide/icm80schema.pdf
09 Aug 2012
15712KB
...between campaigns and skill groups within the software. Note...Configuration option within Unified ICM Configuration Manager to modify Campaign_Skill_Group records. Related tables...unique, primary key located on PRIMARY XPKTarget_Group...transfer call sent to the agent or allows the agent phone...Database Schema Guide for Cisco Unified Contact Center Enterprise...DN associated with it. For Avaya Definity ACD, indicates the number...
References:
16
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5_3/reference/guide/icm853schema.pdf
09 Aug 2012
16646KB
...between campaigns and skill groups within the software. Note...Configuration option within Unified ICM Configuration Manager to modify Campaign_Skill_Group records. Related tables Campaign...Database Schema Guide for Cisco Unified Contact Center Enterprise...unique, primary key located on PRIMARY XPKTarget_Group...transfer call sent to the agent or allow the agent's phone...DN associated with it. For Avaya Definity ACD, indicates the number...
References:
11
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5/reference/guide/icm85schema.pdf
09 Aug 2012
16567KB
...between campaigns and skill groups within the software. If...Configuration option within Unified ICM Configuration Manager to modify Campaign_Skill_Group records. Related tables...unique, primary key located on PRIMARY XPKTarget_Group Database Schema Guide for Cisco Unified Contact Center Enterprise...transfer call sent to the agent or allow the agent's phone...DN associated with it. For Avaya Definity ACD, indicates the number...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_9_0_1/reference/guide/UCCE_BK_D832C827_00_database-schema-guide.pdf
09 Aug 2012
6842KB
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