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1 - 10 of
883 results for
Cisco ICM Server Naming Conventions
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This document describes the name conventions that Cisco adopts to name Cisco Intelligent Contact Management (ICM) Servers.
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800ace77.shtml
01 Sep 2005
...the User Name of the Jaguar Server...Security ID (SID) of the Jaguar Server User...121 The ICM Directory Structure...123 Cisco Admin Workstation Program Group...127 ICM Component Machine Naming Conventions...
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7
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/installation/guide/icm75instl.pdf
07 Dec 2011
2703KB
This document outlines the procedure to set up Microsoft® SQL Server 2000 for use with Cisco Intelligent Contact Management (ICM) versions 6.0 and 7.0. It covers only the new installation of SQL Server 2000 in ICM version 6 and 7 environments.
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00803f79ad.shtml
21 Nov 2006
This document describes the Cisco Intelligent Contact Management (ICM) rttest utility, which allows you to view and set various parameters on an ICM Call Router. You can run the rttest utility in one of three ways:
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800ac69b.shtml
08 Nov 2004
The purpose of this checklist is to eliminate known issues that lead to call processing problems for the Cisco Unified Contact Center (UCC) and Cisco Unified Intelligent Contact Management (ICM) products. Complete this checklist and provide the information to the Cisco Technical...
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15
TAC
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00808160f4.shtml
11 May 2008
...total of 6 Ethernet ports). Cisco Unified ICM/Contact Center Enterprise...Specification ©2008-2012 Cisco Systems, Inc. 67 10...for Cisco Finesse. Other Server requirements All servers must...have a DVD drive. Class Name Convention The class name contains self-described...
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47
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5/reference/guide/icm85_bom.pdf
21 Sep 2012
2709KB
This document demonstrates how to perform a complete Cisco Intelligent Contact Management (ICM) database backup by running Microsoft Database Backup Wizard, in a ICM version 5 and Microsoft SQL 2000 environment.
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00802d5e98.shtml
28 Sep 2005
...product name changes....1 Cisco Unified Intelligence Suite...reporting entities....61, 189 naming convention....62 consultative transfer...CTI OS....18 CTI OS Server fail-over....153 custom...149 Reporting Guide for Cisco Unified ICM Enterprise & Hosted 7.5...
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5
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_5/user/icm75rpg.pdf
01 Feb 2012
3779KB
This document details the steps needed to change the IP addresses of one or more of these Cisco Intelligent Contact Management (ICM) Microsoft Windows NT servers:
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080117f73.shtml
01 Dec 2005
This document outlines the procedure to set up Microsoft® SQL Server 7.0 for use with Cisco Intelligent Contact Management (ICM) version 4.5.x and 4.6.x.
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a0080507b98.shtml
31 Aug 2005
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