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883 results for
Cisco ICM Server Naming Conventions
This document describes the name conventions that Cisco adopts to name Cisco Intelligent Contact Management (ICM) Servers.
01 Sep 2005
...the User Name of the Jaguar Server...Security ID (SID) of the Jaguar Server User...121 The ICM Directory Structure...123 Cisco Admin Workstation Program Group...127 ICM Component Machine Naming Conventions...
07 Dec 2011
This document outlines the procedure to set up Microsoft® SQL Server 2000 for use with Cisco Intelligent Contact Management (ICM) versions 6.0 and 7.0. It covers only the new installation of SQL Server 2000 in ICM version 6 and 7 environments.
21 Nov 2006
This document describes the Cisco Intelligent Contact Management (ICM) rttest utility, which allows you to view and set various parameters on an ICM Call Router. You can run the rttest utility in one of three ways:
08 Nov 2004
The purpose of this checklist is to eliminate known issues that lead to call processing problems for the Cisco Unified Contact Center (UCC) and Cisco Unified Intelligent Contact Management (ICM) products. Complete this checklist and provide the information to the Cisco Technical...
11 May 2008
...total of 6 Ethernet ports). Cisco Unified ICM/Contact Center Enterprise...Specification ©2008-2012 Cisco Systems, Inc. 67 10...for Cisco Finesse. Other Server requirements All servers must...have a DVD drive. Class Name Convention The class name contains self-described...
21 Sep 2012
This document demonstrates how to perform a complete Cisco Intelligent Contact Management (ICM) database backup by running Microsoft Database Backup Wizard, in a ICM version 5 and Microsoft SQL 2000 environment.
28 Sep 2005
...product name changes....1 Cisco Unified Intelligence Suite...reporting entities....61, 189 naming convention....62 consultative transfer...CTI OS....18 CTI OS Server fail-over....153 custom...149 Reporting Guide for Cisco Unified ICM Enterprise & Hosted 7.5...
01 Feb 2012
This document details the steps needed to change the IP addresses of one or more of these Cisco Intelligent Contact Management (ICM) Microsoft Windows NT servers:
01 Dec 2005
This document outlines the procedure to set up Microsoft® SQL Server 7.0 for use with Cisco Intelligent Contact Management (ICM) version 4.5.x and 4.6.x.
31 Aug 2005