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1 - 10 of
45 results for
Common Discrepancies on Spectrum ACD Reports
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...configuration updates on the Spectrum ACD system. It...To resolve reporting problems...ICM, and the Spectrum ACD. Then, select...the largest discrepancy and verify...HOST feature on the Agent...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/reference/guide/rockspec.pdf
29 Apr 2011
1035KB
...are reduced if you run daily reports. However, if your contact...might still notice half-hour discrepancies for the 11:30:00 to 11...12:29:59 intervals. Reporting in a Multichannel Environment...WebView reporting provides data on task and agent activity for...that are associated with a common media, such as voice, chat...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_5/user/ipcc75rpg.pdf
13 Nov 2009
2949KB
...Summary Report shows ACD calls only, but Agent Detail Report shows Cisco Unified...they do not appear on Agent Summary Report. Chapter 7 Frequently...What can cause a discrepancy between Cisco Unified...B for an incoming ACD call, a historical...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/programming/guide/uccx70hradmdev.pdf
25 Feb 2011
3683KB
...100%. This is a rounding discrepancy in the database and is not an issue for the report. Assignment Queue Detail...this report is presented on a minimum of three pages...version to the inactive partition on each server and reboots to...Advisor Database. Historical Reporting Database: The database upgrade...upgrade the HRDB schema in the common partition directly, if needed...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_expert_advisor/ea_761/user/guide/ea76rptg.pdf
05 Jun 2009
4837KB
...Unity 4.0 •Rockwell Spectrum ACD SMDI Integration Guide for...data, reinstall all software on the Cisco Unity server...with a new version of the reports engine, Crystal Reports XI...Cisco Unity: •Crystal Reports XI •Microsoft SQL Server...software. For information on freeing disk space, refer...PIMG units) •Rockwell Spectrum ACD (SMDI integration) For...
www.cisco.com/en/US/docs/voice_ip_comm/unity/42/release/notes/cu421rn.html
09 Nov 2007
...Similar Concept(s) Unified CCX Report Definition Unified CCX Application Report Timing differences exist. The closest concept on Unified ICME is Skill_Group...CallsHandledToHalf is the number of inbound ACD Number of calls handled by CSQ...an Calls Handled (Found on Common Skill CSQ Activity, CSQ calls...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/installation/guide/ipcc75gtwy.pdf
05 Feb 2009
5287KB
...and Automatic Call Distribution (ACD). The most common use of the Diversion Header in...DTMF Relay supported based on Subscribe/Notify Method. INFO...and Automatic Call Distribution (ACD). The most common use of the Diversion Header in...DTMF Relay supported based on Subscribe/Notify Method. INFO...
www.cisco.com/en/US/docs/voice_ip_comm/bts/5.0/dial_plan/guide/rt01r50b.pdf
10425KB
...Datastore Control Center” section on page 12-6. Datastore Control...Datastore Control Center contents common to all the Unified CCX datastores...datastore contains Historical Report data. Repository This datastore...example, a call connected to an ACD agent). Terminated Number of...statistics were last reset. This row reports contacts that are ended normally...was terminated: • Locally—On the local server. • Remotely...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_7_0/configuration/guide/uccx70ag.pdf
18 Dec 2011
10410KB
...ScriptShare, SenderBase, SMARTnet, Spectrum Expert, StackWise, The Fastest...Evaluation Licensing for Unified CVP Reporting Server...Which are Originated By an ACD or Call Routing Interface...152 Common Unified ICMH Configuration...VRUs (Unified CVPs) Based on Dialed Number...275 VXML Server Reporting...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp7_0/configuration/guide/cvp702cfg.pdf
28 May 2009
15214KB
...requested file is found or all servers report that the requested file does not...security logs, traces, and system reports on devices throughout the network...activities and behaviors based on a common timeline. Billing records and...
www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/collab09/clb09srnd.pdf
22323KB
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