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1 - 10 of
33 results for
Compare ICM and Meridian Calculation of Average Talk Time
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...included in the calculation of LoggedOnTime. NULL DBINT Average talk time in seconds...Handbook Cisco ICM/IPCC Enterprise...included in the calculation of LoggedOnTime. NULL DBINT Average talk time in seconds...Handbook Cisco ICM/IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_1/reference/guide/icme71ds.pdf
04 Oct 2007
5740KB
...DBINT Number of agents in...The total time, in seconds...included in the calculation of LoggedOnTime...Cisco Unified ICM/Contact...NULL DBINT Average talk time in seconds... Average talk time in seconds...NULL DBINT Average handle time...DBINT Number of agents currently...included in the calculation of LoggedOnTime...Cisco Unified ICM/Contact...
References:
10
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/reference/guide/icm75schema.pdf
12 Mar 2012
14821KB
...NULL DBINT Average talk time in seconds...Handbook Cisco ICM/IPCC Enterprise...DBINT Number of agents in...included in the calculation of LoggedOnTime...DBINT Average talk time in seconds...NULL DBINT Average handle time...DBINT Number of agents currently...included in the calculation of LoggedOnTime...Handbook Cisco ICM/IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schemadoc_722.pdf
28 Mar 2011
14250KB
...NULL DBINT Number of agents for the skill...is included in the calculation of LoggedOnTime. NULL DBINT Average talk time in seconds for calls...Schema Handbook Cisco ICM/IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schema72.pdf
05 Jun 2007
12400KB
...NULL DBINT The total time, in seconds, that...is included in the calculation of LoggedOnTime. NULL DBINT Average talk time in seconds for calls...Schema Handbook Cisco ICM/IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/reference/guide/icme70ds.pdf
04 Oct 2007
7726KB
...AvailTimeTo5 The total time, in seconds, that...is included in the calculation of LoggedOnTime. This...AvgHandledCallsTalkTimeTo5 Average talk time in seconds for calls...applicable for both ICM and IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/reference/guide/icme60ds.pdf
01 Jun 2007
6317KB
...CallbackMessagesTimeToHalf Number of seconds the skill...AvgHandledCallsTalkTimeToHalf Average talk time in seconds for...HoldTimeToHalf Number of seconds where all...is included in the calculation of LoggedOnTime. int NULL 2-239 Cisco ICM Software Database...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting5_0/reference/guide/ICM50Schema.pdf
23 Aug 2007
5180KB
...event occurs when one of three things happens...counts each call at the time it is first offered...threshold is the number of seconds you set...provides a uniform calculation across all peripherals...peripherals. However, ICM software also tracks...example, to continue to compare performance to historical...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/configuration/guide/icme70cg.pdf
04 Oct 2007
3895KB
...recalculates the number of lines to dial per agent based on average talk time. This mode optimizes...minimum. Refer to the ICM Scripting and Media Routing Guide for Cisco ICM/IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption7_0/user/guide/icme70ou.pdf
16 Mar 2007
2318KB
...recalculates the number of lines to dial per agent based on average talk time. This mode optimizes...minimum. Refer to the ICM Scripting and Media Routing Guide for Cisco ICM/IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/outbound_option/outboundoption7_1/user/guide/icme71ou.pdf
16 Mar 2007
4039KB
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