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Configure Auto Logout for CAD Agents in UCCX
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Cisco Agent Desktop is a powerful software solutions for the customer contact center. Cisco Agent Desktop is easily deployed as a transparently integrated component of Cisco Unified Contact Center . This document describes the way to logout an agent from Cisco Agent...
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5
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www.cisco.com/en/US/products/sw/custcosw/ps1846/products_configuration_example09186a0080b4525e.shtml
02 Sep 2010
...Standby node URL CSCte18985 UCCX: TrueUpdate (Update.exe) intermittently crashes when CAD is started CSCte29249 Blind...from non ACD line result in wrong calling CSCte29266...call connection clean when agent logout even if call still there CSCtf11134 HR report for RNA high in CSQ Agent Summary side effect of CSCsg48136...CSCtf55468 NodeSpecific data for LAN if present , to be removed...during L2 upgrade CSCtf85801 CAD reports display blank information...CAD BE) does not trigger Logout reason codes CSCtg27836 UCCX RTMT reporting Total Process...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/release/guide/uccx851rn.pdf
21 Nov 2012
483KB
...team in Unified CCX. ■ The agent was configured correctly in Unified CCX but the Sync service has not synchronized the CAD LDAP database with Unified...Administrator, verify that the agent exists and belongs to the correct...continue to use up licenses for one minute after the browser...the agents login again and logout properly. CAD-BE will continue...Execute the CLI command show uccx cad license usage to locate...
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9
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/troubleshooting/guide/cad80ccxtg-cm.pdf
16 Mar 2012
1244KB
...team in Unified CCX. ■ The agent was configured correctly in Unified CCX but the Sync service has not synchronized the CAD LDAP database with Unified...Administrator, verify that the agent exists and belongs to the correct...continue to use up licenses for one minute after the browser...the agents login again and logout properly. CAD-BE will continue...Execute the CLI command show uccx cad license usage to locate...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/troubleshooting/guide/cad80ccxtg-cme.pdf
16 Mar 2012
1229KB
...if IPPASvr.cfg exists in $UCCX_HOME/desktop/config...exception, verify Tomcat is configured to allow IPPA client servlet to access IPPASvr.cfg file in $UCCX_HOME/desktop/config... Error Description Cisco CAD Error Code Dictionary 126...localized string or resource found for the given key <%s>: %s...support. IPPA3001 Text: Agent phone IP address <%s...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/reference/guide/cad85ccxecd.pdf
11 Jan 2013
1196KB
...CAD-BE is disconnected from the CAD-BE servers • UCCX server logs out the agent • Agent is not displayed on Supervisor Desktop • CAD neither displays phone activity...the system, CAD-BE attempts auto-recovery • When CAD is recovered, agent logs in and is automatically moved to...supervisor needs to select the team for it to display all the agents...services and applications can be configured by modifying the appropriate...
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/troubleshooting/guide/cad85ccxtg-cm.pdf
26 Apr 2013
1716KB
...agents are still logged in but in Not Ready state. For CAD, it will continue to use up...service is restarted or the agents login again and logout properly. BIPPA3014 Text...times out while reading all agents from LDAP. Action: Increase...on the server using the set uccx cad prefs SiteSetup “LDAP Request...Syntax and SiteSetup sections in the Cisco CAD Troubleshooting Guide for more information. The value...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_0/reference/guide/cad80ccxecd.pdf
04 Mar 2010
1681KB
...computer. You can access and configure power options in Microsoft Windows Control...disk is turned off CAD • CAD is disconnected from the CAD servers • UCCX server logs out the agent • Agent is not displayed...system, CAD attempts auto-recovery • When CAD...someone else. Login and Logout Problems February 14...and/or Unified CM is configured. For mobile agent mode that does not match...Agent is not set up in Unified ICM as a mobile...call mode selected in CAD-BE. Select the same...
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6
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cad_enterprise/cadenterprise8_5/reference/guide/cad85ccetg.pdf
14 Feb 2013
1168KB
...CAD-BE is disconnected from the CAD-BE servers • UCCX server logs out the agent • Agent is not displayed on Supervisor Desktop • CAD neither displays phone activity...the system, CAD-BE attempts auto-recovery • When CAD is recovered, agent logs in and is automatically moved to...supervisor needs to select the team for it to display all the agents...services and applications can be configured by modifying the appropriate...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/troubleshooting/guide/cad85ccxtg-cme.pdf
26 Apr 2013
1703KB
...Mapping in Cisco Agent Desktop for IPCC Express 07/Feb/2005 Configure Auto Logout for CAD Agents in UCCX 02/Sep/2010 Logging...
www.cisco.com/en/US/products/sw/custcosw/ps427/prod_configuration_examples_list.html
25 Apr 2005
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