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1 - 10 of
10 results for
Converting LongestCallQ From DateTime Stamp to Other Measures
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...performance, extract the data from the HDS into your own custom...one that is not used for other Unified ICM/Unified CCE...record that was written to the HDS database) to perform...XIEIAgent_Event_Detail DateTime, SkillTargetID, MRDomainID...The current date and time stamp when the records are written...They were terminated for other reasons, which may include...non-voice tasks. Set to zero by OPC. PK NOT...the half-hour interval. DateTime NULL DBDATETIME The current date and time stamp when the records are written...This field is populated from the LocalQTime. DelayQTimeToHalf...
References:
11
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5_3/reference/guide/icm853schema.pdf
09 Aug 2012
16646KB
...half-hour interval. DateTime IE-1 NULL DBDATETIME The current date and time stamp when the records are written to the HDS database. The logger...includes the time spent from the call being answered...HoldTimeToHalf doing no other call-related activity...They were terminated for other reasons, which may include...non-voice tasks. Set to zero by OPC. PK NOT NULL...the half-hour interval. DateTime NULL DBDATETIME The current date and time stamp when the records are written...This field is populated from the LocalQTime. DelayQTimeToHalf...
References:
10
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/reference/guide/icm75schema.pdf
12 Mar 2012
14821KB
...performance, extract the data from the HDS into your own custom...one that is not used for other Unified ICM/Unified CCE...record that was written to the HDS database) to perform...XIEIAgent_Event_Detail DateTime, SkillTargetID, MRDomainID...The current date and time stamp when the records are written...They were terminated for other reasons, which may include...non-voice tasks. Set to zero by OPC. PK NOT...the half-hour interval. DateTime NULL DBDATETIME The current date and time stamp when the records are written...This field is populated from the LocalQTime. DelayQTimeToHalf...
References:
6
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/reference/guide/icm80schema.pdf
09 Aug 2012
15712KB
...the reporting interval. DateTime IE1, NULL DBDATETIME The current date and time stamp when the records are written to the HDS database. The logger...includes the time spent from the call being answered...agent is doing no HoldTime other call-related activity...They were terminated for other reasons, which may include...non-voice tasks. Set to zero by OPC. PK NOT NULL...the half-hour interval. DateTime NULL DBDATETIME The current date and time stamp when the records are written...This field is populated from the LocalQTime. DelayQTimeToHalf...
References:
5
TAC
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5/reference/guide/icm85schema.pdf
09 Aug 2012
16567KB
...Central controller. DateTime IE-1 NULL DBDATETIME The current date and time stamp when the records are written to the HDS database. The logger...includes the time spent from the call being answered...while the agent is doing no other call-related activity...They were terminated for other reasons, which may include...non-voice tasks. Set to zero by OPC. CallsTerminatedOtherToHalf...the half-hour interval. DateTime NULL DBDATETIME The current date and time stamp when the records are written...This field is populated from the LocalQTime. Not valid...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_9_0_1/reference/guide/UCCE_BK_D832C827_00_database-schema-guide.pdf
09 Aug 2012
6842KB
...HDS can degrade performance. To optimize performance, extract the data from the HDS into your own custom database...server (one that is not used for other ICM/IPCC components). Use...of the record that was written to the HDS database) to perform...PRIMARY XIEIAgent_Event_Detail DateTime, SkillTargetID, MRDomainID...DBDATETIME The current date and time stamp when the records are written to...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schemadoc_722.pdf
28 Mar 2011
14250KB
...multi-media, the number of tasks routed to the service during the half-hour...calls. They were terminated for other reasons, which may include drop...valid for non-voice tasks. Set to zero by OPC. PK NOT NULL DBSMALLDATE...of the half-hour interval. DateTime NULL DBDATETIME The current date and time stamp when the records are written to...interval. This field is populated from the LocalQTime. DelayQTimeToHalf...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schema72.pdf
05 Jun 2007
12400KB
...the half-hour interval. DateTime IE-1 NULL DBDATETIME The current date and time stamp when the records are written to the HDS database. The logger...includes the time spent from the call being answered...while the agent is doing no other call-related activity...They were terminated for other reasons, which may include...non-voice tasks. Set to zero by OPC. PK NOT...the half-hour interval. DateTime NULL DBDATETIME The current date and time stamp when the records are written...This field is populated from the LocalQTime. DelayQTimeToHalf...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_1/reference/guide/icme71ds.pdf
04 Oct 2007
5740KB
...multi-media, the number of tasks routed to the service during the half-hour... They were terminated for other reasons, which may include drop...valid for non-voice tasks. Set to zero by OPC. PK NOT NULL DBSMALLDATE...of the half-hour interval. DateTime NULL DBDATETIME The current date and time stamp when the records are written to...interval. This field is populated from the LocalQTime. DelayQTimeToHalf...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/reference/guide/icme70ds.pdf
04 Oct 2007
7726KB
...multi-media, the number of tasks routed to the service during the half-hour...calls. They were terminated for other reasons, which may include drop...valid for non-voice tasks. Set to zero by OPC. DBINT NULL DateTime Central Controller date and time...DbDateTime The current date and time stamp when the records are written to...interval. This field is populated from the LocalQTime. Not valid...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/reference/guide/icme60ds.pdf
01 Jun 2007
6317KB
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