|
|
|
|
|
1 - 8 of
8 results for
Email Messages Routed to externalRoutingError Skill Group Queue
|
|
|
|
...Scripting and Media Routing Guide Cisco Unified...this by placing the email message into the externalRoutingError system queue. 4. The Router runs a routing script to determine which CeM...a local CeM routing skill group. Note: • To...
References:
5
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/user/guide/ipce75sg.pdf
19 Dec 2011
3839KB
...Scripting and Media Routing Guide Cisco ICM/IPCC...this by placing the email message into the externalRoutingError system queue. 4. The Router runs a routing script to determine which CeM...a local CeM routing skill group. Note: • To...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/user/guide/ipce70sg.pdf
03 Apr 2009
4836KB
...CeM, for an invoked route request the allowed...with this by placing the email message into the externalRoutingError system queue. 4. The Router runs a routing script to determine which CeM agent...to a local CeM routing skill group. Note: • To assign...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/user/guide/ipce70sg.pdf
04 Oct 2007
4314KB
...message to a Unified ICM Routing skill group. 3. Unified EIM...request for assignment to Unified ICM. Note...responses for an invoked route request are: Return...with this by placing the email message into the externalRoutingError system queue. Scripting and Media...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/user/guide/ipce85sg.pdf
14 Aug 2012
3488KB
...ICM Routing skill group. 3...assignment to Unified ICM...an invoked route request...placing the email message into the externalRoutingError system queue. 4. The Router runs a routing script to determine...EIM routing skill group. Note...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/user/guide/ipce80sg.pdf
19 Dec 2011
3963KB
...The e-mails will be queued to skill group called Sales in the script 4 You schedule the script to run for the "EMAIL_CT" Call Type. 5 A "Sales" message is assigned to the "SalesQueue" queue. 6 Unified EIM sends a route request to Unified ICM. ...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/user/guide/UCCE_BK_SF811EC7_00_scripting-and-media-routing-guide.pdf
24 Oct 2012
7108KB
...A user cannot belong to both a EMail Manager Routing skill group and an ICM Routing skill...users can only belong to skill groups associated...Description admins The admins queue stores messages sent through the Contact...from the Agent Desktop. externalRoutingError The externalRoutingError...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/web_collaboration_option/email_manager_option/cem_50/administration/guide/admin.pdf
11 Jan 2008
960KB
...Configure ICM Routing skill groups and agents. You can create agents through EMail Manager, as well...Configure rules to route messages to ICM Routing skill groups. 4. Periodically...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/web_collaboration_option/email_manager_option/cem_50/installation/guide/install.pdf
04 Oct 2007
1274KB
|
|
|
|
|
