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1 - 10 of
703 results for
External Calls Appear as Internal in Cisco IPCC Statistics
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...internal outbound call in reports and statistics. Call counts appear in the 'Internal Out' column in WebView...do not appear in the 'External Out Task' field as expected. Message... Reporting Guide for Cisco IPCC Enterprise & Hosted Editions...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_2/user/guide/ipccReporting72.pdf
12 Jun 2007
2522KB
...internal outbound call in reports and statistics. Call counts appear in the 'Internal Out' column in WebView...do not appear in the 'External Out Task' field as expected. Message... Reporting Guide for Cisco IPCC Enterprise & Hosted Editions...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_0/user/guide/ipce70rg.pdf
04 Oct 2007
2728KB
...in mid-call. The restarted call will appear to the ICM as just another new call. Note The Call Restart feature...routing client for the call. In configurations where a call...feature cannot be used. 8-6 IPCC Installation and Configuration Guide for Cisco IPCC Enterprise Edition Release...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/installation/guide/ipce70ic.pdf
14 Nov 2007
4393KB
...Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct...go/marketplace/ System IPCC Enterprise Installation and...Product Documentation Store in the Cisco Marketplace at this...m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United...tech-doc-store-mkpl@external.cisco.com or by fax at...the online feedback form that appears with the technical documents...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_0/installation/guide/sipcc_install_700.pdf
14 Nov 2007
1894KB
...advanced CTI functionality. In addition to the basic CTI functionality discussed in the section, Basic CTI Functionality...advanced CTI functionality allows call data to be passed to other...with specific call events such as call ringing or call release...With the Enhanced package, internal CRS engine-generated data...data sources may be used. The IPCC Express Premium package adds...can view historical reporting statistics for the entire contact center...Historical Reports client. See the Cisco CRS Historical Reports User...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_0/srnd/crs4.0srnd.pdf
07 Mar 2008
1364KB
...and queuing (Queue_Call_Type) statistics and changing the call type in ICM/IPCC scripts prior to queuing...has been changed to “Internal In” to be consistent...Incoming/Handled, External and Internal calls) that...held call is provided as part of the headers/super-headers appearing in the templates, for example...23 Release Notes for Cisco IPCC/ICM Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/release/notes/icme70rn.pdf
25 Nov 2008
1836KB
...following states can appear in this report: *Talking...wrap-up work (post-call activities, such as completing paperwork...Peripheral Reports 2 IPCC Agent Report Templates...Reference Guide for Cisco IPCC Enterprise...Out (outgoing external task) Other (outgoing or incoming internal task) Not Applicable...following states can appear in this report: *Talking...wrap-up work (post-call activities, such as completing paperwork...By Team Reports 2 IPCC Agent Report Templates...Reference Guide for Cisco IPCC Enterprise...Out (outgoing external task) Other (outgoing or incoming internal task) Not Applicable...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_0/reference/guide/wipce70r.pdf
04 Oct 2007
5023KB
...diversion-in, and internal gate calls. PriCallworkTime...Schema Handbook Cisco ICM/IPCC Enterprise & Hosted...DBSMALLINT Total time, in seconds, the agent was connected as a primary assignment to external calls, internal gate transfer calls...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schemadoc_722.pdf
28 Mar 2011
14250KB
...diversion-in, and internal gate calls. SecCallworkTime...Schema Handbook Cisco ICM/IPCC Enterprise & Hosted...DBSMALLINT Total time, in seconds, the agent was connected as a secondary assignment to external calls, internal gate SecTalkTime...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/reference/guide/Schema72.pdf
05 Jun 2007
12400KB
...advanced CTI functionality. In addition to the basic CTI functionality discussed in the section, Basic CTI Functionality...advanced CTI functionality allows call data to be passed to other...with specific call events such as call ringing or call release...With the Enhanced package, internal CRS engine-generated data...data sources may be used. The IPCC Express Premium package adds...can view historical reporting statistics for the entire contact center...Historical Reports client. See the Cisco CRS Historical Reports User...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_5/srnd/crs4.5srnd.pdf
07 Mar 2008
1255KB
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