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1 - 10 of
523 results for
Formatting E-Mail Received Through the Inbox Directory for E-Mail Manager
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...On successfully receiving a message that a given agent in the PG has been chosen...and agent to ICM through the ARM Interface for UI actions. ...find it in the inbox on logging in...Unified Web and E-Mail Interaction Manager SRND Guide 12 Serial...to chat requests received from customers...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/design/guide/cisco_im_cce_srnd.pdf
15 Aug 2008
1630KB
...will find it in the inbox on logging in. Or the agent can pull an activity...creates a new activity for the email 8. The...Cisco Unified Web and E-Mail Interaction Manager SRND Guide 9 ...responding to chat requests received from customers. The...customer initiates a chat through an entry point on the...registers himself to receive the messages 8. All...Cisco Unified Web and E-Mail Interaction Manager SRND Guide 10 ...the customer end, through the Template Cache...all events are logged for each agent action during...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/design/guide/cisco_im_ccx_srnd.pdf
22 Nov 2007
798KB
...Cisco Unified Web and E-Mail Interaction Manager Solution Reference...Guide System Flow for Chat Routing Through Cisco Interaction...details pertaining to the request that needs...Assignment Service (AAS) receives the request, assigns...to the agent’s inbox and the agent and...CTI server does not receive the offer confirmation...reaches the agent inbox, the Listener Service...state at all times through the ARM interface, for various agent operations...Cisco Unified Web and E-Mail Interaction Manager Solution Reference...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/design/guide/im431srnd.pdf
29 Sep 2010
1223KB
...delivery exception occurs when the system encounters problems either while receiving an email or while sending an email. For more information, see “Email...between Cisco Unified Web and E-Mail Interaction Manager, and external data sources. The data can be accessed through various mediums: phone...Allows you to define the format in which you want to display...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/maintenance/guide/cisco_im_cce_userguide_administration.pdf
22 Nov 2007
2035KB
...objects can be configured for emails: Aliases: Aliases...addresses that you create for the users in your department...encounters problems either while receiving an email or while sending...between Cisco Unified Web and E-Mail Interaction Manager, and external data sources. The data can be accessed through various mediums: phone...Allows you to define the format in which you want to display...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/maintenance/guide/cisco_im_ccx_userguide_administration.pdf
22 Nov 2007
1431KB
...Web and E-Mail Interaction Manager and external data sources. Data can be accessed through various mediums: phone, links, and data adapters. The following objects should be configured for data adapters: Data Access...26 Cisco Unified Web and E-Mail Interaction Manager Administration Console User...Allows you to define the format in which you want to display...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/user/guide/cisco_im425_cce_userguide_administration.pdf
30 Sep 2009
5569KB
...representing the maximum value for setting. [Not applicable] 72 Cisco Unified Web and E-Mail Interaction Manager Schema Guide Foreign keys...contains regular expression for validation of setting values...characters other than specified through regular expression. Primary...table contains entries of all the languages for which the system...language-and-locale based directory structure in the file system...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/maintenance/guide/cisco_im_cce_schemaguide.pdf
19 May 2011
3266KB
...following the instructions in the Cisco Unified Web and E-Mail Interaction Manager Browser Settings Guide. 2. Type the URL provided by your system...typically in the following format: http://Web_Server/Partition_Virtual_Directory where Web_Server is your...virtual directory created for the business partition...following settings for your inbox. 1. Chat - Inbox sort...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/user/guide/cisco_im425_cce_userguide_agent.pdf
13 Nov 2008
1410KB
...assign the activities to the agents in a user group. 60 Cisco Unified Web and E-Mail Interaction Manager Troubleshooting Guide ...all labels that are used for Cisco Interaction Manager are in the format, LBL_Skill_Group...config\routing\cache directory are not updated. Recommended...agent is not available to receive the email, has reached the...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/troubleshooting/guide/cisco_im_cce_troubleshootguide.pdf
22 Nov 2007
886KB
...that are used for Cisco Interaction Manager are in the format, LBL...processing the activities...Unified Web and E-Mail Interaction Manager Troubleshooting...routing\cache directory are not updated...available to receive the email...maximum load for emails, or...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/troubleshooting/guide/cisco_im425_cce_troubleshootguide.pdf
13 Nov 2008
884KB
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