|
|
|
|
|
1 - 10 of
16 results for
HandledCallsTimeToHalf Exceeding 1800 Seconds - Agent Skill Group Half Hour Table
|
|
|
|
...Skill_Group_Half_Hour.HandledCallsTimeToHalf 6-50 ICM WebView Online Help Agent Reports agent27: Agent...Time The total time in seconds that the agent spent...tasks associated with the skill group during the half-hour interval. The value...Termination_Call_Detail table. It is updated in the...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting5_0/user/guide/webview_help_50.pdf
23 Aug 2007
6547KB
...measured in HH:MM:SS (hours, minutes, seconds) format. Derived from: Agent_Skill_Group_Half_Hour.HandledCallsTimeToHalf Drilldowns available No Schema database tables Agent Agent_Skill...
References:
8
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/user/guide/ipcc75trg.pdf
09 Nov 2009
13690KB
...measured in HH:MM:SS (hours, minutes, seconds) format. Derived from: Agent_Skill_Group_Half_Hour.HandledCallsTimeToHalf Default sort order...No Schema database tables Agent Agent_Skill...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting6_0/user/guide/wipce60r.pdf
19 Mar 2008
4203KB
...measured in HH:MM:SS (hours, minutes, seconds). Derived from: (Agent_Skill_Group_Half_Hour.HandledCallsTimeToHalf / Agent_Skill_Group...No Schema database tables Agent Agent_Skill...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_1/reference/guide/wipce71r.pdf
04 Oct 2007
9991KB
...Skill_Group_Half_Hour.HandledCallsTimeToHalf / Agent_Skill_Group_Half_Hour.CallsHandledToHalf...SS (hours, minutes, seconds). Derived from: Agent...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_853/user/guide/CUIC_ReportingGuide853.pdf
15 Dec 2011
7682KB
...Skill_Group_Half_Hour.HandledCallsTimeToHalf / Agent_Skill_Group_Half_Hour.CallsHandledToHalf...SS (hours, minutes, seconds). Derived from: Agent...
References:
5
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_854/user/guide/CUIC_ReportingGuide854.pdf
24 May 2012
7666KB
...Skill_Group_Half_Hour.HandledCallsTimeToHalf / Agent_Skill_Group_Half_Hour.CallsHandledToHalf...SS (hours, minutes, seconds). Derived from: Agent...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_852/user/guide/CUIC_ReportingGuide852.pdf
01 Jul 2011
7393KB
...Skill_Group_Half_Hour.HandledCallsTimeToHalf / Agent_Skill_Group_Half_Hour.CallsHandledToHalf...SS (hours, minutes, seconds). Derived from: Agent...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_804/user/guide/CUIC_ReportingGuide804.pdf
11 Apr 2011
7163KB
...average length of time in hours, minutes, and seconds (HH:MM:SS format...tasks handled by the agent during the interval. Derived from: Agent_Skill_Group_Half_Hour.HandledCallsTimeToHalf / Agent_Skill_Group...No Schema database tables Agent Agent_Half...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_0/reference/guide/wipce70r.pdf
04 Oct 2007
5023KB
...period that agents were logged in to this skill group. RONA ...Group_Half_Hour.CallsHandledToHalf...minutes, seconds) for tasks...Half_Hour.HandledCallsTimeToHalf / Skill...Half_Hour.HandledCallsTimeToHalf / Skill_Group_Half_Hour.CallsHandledToHalf...minutes, seconds) for tasks...paused by the agent. The value...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_901/user/guide/CUIC_BK_CD5E4ED8_00_cuic-report-template-reference-guide.pdf
6538KB
|
|
|
|
|
