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1 - 10 of
11,813 results for
How Does Reporting Work in Cisco E-Mail Manager
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...Agent Work Summary report 24 Cisco Unified Web and E-Mail Interaction Manager Reports Console User’s Guide Agent...improve agent performance. Cisco Interaction Manager contains...Login Summary 5. Agent Work Summary Agent Availability...receive chats during the time in which they are logged in...helps managers to understand how much of the total logged in...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/user/guide/cisco_im425_cce_userguide_reports.pdf
30 Sep 2009
1080KB
... Setting permissions on reports 16 Cisco Unified Web and E-Mail Interaction Manager Reports Console User’s Guide In this chapter we will work on how to create and run the reports...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/user/guide/cisco_im_ccx_userguide_reports.pdf
24 Dec 2007
1382KB
...Agent Work Summary report 24 Cisco Unified Web and E-Mail Interaction Manager Reports Console User’s Guide Agent...improve agent performance. Cisco Interaction Manager contains...Login Summary 5. Agent Work Summary Agent Availability...receive chats during the time in which they are logged in...helps managers to understand how much of the total logged in...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_42/user/guide/cisco_im_cce_userguide_reports.pdf
24 Dec 2007
1123KB
... Setting Permissions on Reports 16 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Reports Console In this chapter we will work on how to create and run the reports...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_43/user/guide/cisco_im431_cce_userguide_reports.pdf
21 Jun 2011
1218KB
...for emails. For some reports, you need to specify how service levels are to be...select the hours that users work. Choose 24 hours or use business...calendar hours. For other reports, you may need to specify...Note: The options available in the Times section can vary...in different templates. 20 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_901/maintenance/cisco_im901_cce_userguide_reports.pdf
14 Jan 2013
1259KB
...queues for the skill groups in which he belongs. Agents and Peripherals In an integrated environment...associated with multiple roles. Cisco E-Mail Manager Administration Guide 74...one, team. Team membership does not affect which messages an agent works with or how messages are processed. Teams are used by managers for reporting purposes. The Agent Screens...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/web_collaboration_option/email_manager_option/cem_50/administration/guide/admin.pdf
11 Jan 2008
960KB
... Setting Permissions on Reports 16 Cisco Unified Web and E-Mail Interaction Manager Administrator’s Guide to Reports Console In this chapter we will work on how to create and run the reports...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_interaction_manager/cim_441/maintenance/cim441reports.pdf
27 Nov 2012
1218KB
...schedule, the frequency of report generation, the e-mail addresses to which reports are sent (if any), whether...can also click the down arrow in the edit box to change the edit box to work by record number rather than...available for viewing from Report Manager. By scheduling reports, you...usage. This procedure explains how to set up a schedule for a report...
www.cisco.com/en/US/docs/security/security_management/cisco_security_manager/security_manager/4.1/user/guide/rptmgmt.html
03 Apr 2012
...documentation either do not work or are incorrect: 13 Release Notes for Cisco E-Mail Manager Release 5.0 May 2006 Documentation...require push routing” in the Pick Mode section does not work. • The “Message screen” link in the “How to Open Archived Messages” section...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/web_collaboration_option/email_manager_option/cem_50/release/notes/5.0_CEM_Release_Notes.pdf
04 Oct 2007
239KB
...What CEMWatcher Can Do • How to Install CEMWatcher and Configure CEMWatcher • How to Run CEMWatcher • CEMWatcher...CEMWatcher is a tool for monitoring E-Mail Manager from other Windows computers...CEMWatcher is designed to monitor Cisco E-Mail Manager operations and report conditions that cause system...instance. • CEMWatcher does not monitor E-Mail Manager...network. These files must be in the same folder, which must...Tests whether NT Messaging is working by sending a test message...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/web_collaboration_option/email_manager_option/cem_50/installation/guide/install.pdf
04 Oct 2007
1274KB
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