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You need to add a Computer Telephony Integration (CTI) port for each active voice line that you intend to use on a Cisco IP SoftPhone. The CTI port is actually a virtual device that allows you to create a virtual line.
www.cisco.com/en/US/products/sw/voicesw/ps1860/products_tech_note09186a00800a3c4c.shtml
03 Feb 2006
This document explains the recommended workaround for the UNKNOWN_PARAMTYPE:ReasonCode:2362179618 error message that appears when the Computer Telephony Integration(CTI) Route Point fails to register with the Cisco Unified Communications Mananger(CallManager).
www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00808e9ea7.shtml
24 Oct 2007
This document will explain how to associate a CTI port to a user's account. Attaching a CTI port to a user's account allows the user to have a "controlled line" in Cisco IP SoftPhone.
www.cisco.com/en/US/products/sw/voicesw/ps1860/products_tech_note09186a00800a3c91.shtml
02 Feb 2006
This document answers some of the primary questions about Music On Hold (MoH) in Cisco CallManager 3.x and 4.x. Refer to Cisco CallManager Administration and System Guides, Release 3.1, 3.2 and 3.3 and the Release Notes for Cisco CallManager Release 3.1 for more information.
References: 7 TAC
www.cisco.com/en/US/products/sw/voicesw/ps556/products_qanda_item09186a0080094766.shtml
01 Jul 2011
This document explains how to configure Cisco Four Port IP AutoAttendant (IP AA) software on an existing Cisco CallManager server.
www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008015bf9f.shtml
10 Jan 2006
This document explains how to set up multiple Cisco Unity AutoAttendants and how to configure Cisco CallManager to forward calls to the AutoAttendants.
www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801e6ef6.shtml
14 Aug 2007
...2 or CRS 3.0(2) and CallManager 3.2 03/Feb/2006...Users 31/Jan/2006 How to Set Up CTI Ports On CallManager 02/Feb/2006 Installing...
www.cisco.com/en/US/products/sw/voicesw/ps556/prod_configuration_examples_list.html
25 Apr 2005
This document describes the steps used to set up a Meet-Me Conference and the details of how to use it in Cisco CallManager 3.x and 4.x.
References: 6 TAC | 3 Support Community - View All
www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008009476a.shtml
29 Apr 2009
...in the system through Cisco CallManager Administration. Table...name for this BAT template, up to 50 alphanumeric characters... Device Type Choose CTI port or the type of Cisco IP Phone... A device pool defines sets of common characteristics...date/time group, Cisco CallManager group, and calling search...are searched to determine how a dialed number should be...when a user places a call on hold. Network Hold Audio...
www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/4_2_1/BAT4ch3.html
14 Sep 2007
...in the system through Cisco CallManager Administration. Table...name for this BAT template, up to 50 alphanumeric characters... Device Type Choose CTI port or the type of Cisco IP phone... A device pool defines sets of common characteristics...date/time group, Cisco CallManager group, and calling search...are searched to determine how a dialed number should be...when a user places a call on hold. Network Hold Audio...
www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/4_3_1/BAT43ch3.html
14 Sep 2007