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1 - 10 of
72 results for
IVR/VRU Service Level Reporting
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... 158 Chapter 19: IVR/VRU Self-Service Reporting on VRU Applications The...variable captures high level details about a call's... 159 Chapter 19: IVR/VRU Self-Service Best Practices for Reporting on VRUs • Determine the Service Level for the VRU peripheral...
References:
5
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_3/user/guide/NEWReporting_Guide_85.pdf
11 Jul 2012
5268KB
...Services (page 93) • Service Levels (page 109) • Short...137) • Operational Reporting (page 145) • IVR / VRU Self Service (page 149... 152 Chapter 17: IVR / VRU Self-Service Reporting on VRU Applications In...and decide the service level instead of 50 seconds...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/user/guide/icmcc80rpg.pdf
06 Jan 2012
5284KB
...Intelligence Center), page 97 • Service levels, page 101 • Short calls...page 123 • Operational reporting, page 131 • IVR/VRU Self-Service, page 135 C H A P T E R 6...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/user/guide/UCCE_BK_RAEEC3EE_00_reporting-guide-for-cisco-unified.pdf
01 Aug 2012
3651KB
...Types Bucket Intervals Service Levels Short Calls, Abandoned...Conferencing Operational Reporting IVR/VRU Self-Service Agent states are determined...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/PCCE_BK_P84D0815_00_packaged-cce-administration-guide_chapter_01010.html
12 Sep 2012
...Release 9.0(x) 274 Reporting IVR/VRU Self-Service In this example, 20 seconds...and decide the service level instead of 50 seconds... 275 Reporting IVR/VRU Self-Service Skill group VRU service Call type Report metric Not Applicable...Type that has the service level defined. Service Level...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/PCCE_BK_P84D0815_00_packaged-cce-administration-guide.pdf
7233KB
...Release 9.0(x) 44 Reporting IVR/VRU Self-Service In this example, 20 seconds...and decide the service level instead of 50 seconds... 45 Reporting IVR/VRU Self-Service Skill group VRU service Call type Report metric Not Applicable...Type that has the service level defined. Service Level...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/pcce/pcce_901/maintenance/guide/PCCE_BK_P84D0815_00_packaged-cce-administration-guide_chapter_01010.pdf
1744KB
...different shifts or staffing levels). Customer Relationship Management (CRM) and historical reporting data help to fine-tune your...computations to maintain or improve service levels. • When sizing IVR ports...
References:
15
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/design/guide/uccesrnd80.pdf
27 Jun 2012
7795KB
...interactive voice response unit (IVR/VRU) feature that lets you divert...agents, skill groups, and services. Appendix A, “Peripheral...first name and other class of services. Configuration Guide for...Agents The Unified ICM Agent Level Reporting requires these agents to be...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_2/configuration/guide/icm85config.pdf
05 Apr 2012
6972KB
...Works Configuring Service Levels • Skill Group (page... See also: Reporting on Service Level (page ?) Configuring...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_2/configuration/icm802cfg.pdf
07 May 2012
6968KB
... Discusses the Network IVR/VRU feature that lets you divert...agents, skill groups, and services. Appendix A, "Peripheral...first name and other class of services. Configuration Guide for...Agents The Unified ICM Agent Level Reporting requires these agents to be...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/configuration/guide/icm80cfg.pdf
19 Mar 2010
5673KB
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