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Identifying all the ICM Peripherals on a Default Route
This document provides information to troubleshoot the Internet Protocol Contact Center (IPCC), which focuses on the Peripheral Gateway (PG) and the Cisco Intelligent Contact Management (ICM). Although this document contains some information about common problems...
10 Jan 2006
... A Peripheral Target is a network target identified by a Trunk Group and DNIS that terminates on the VRU. For EDF, a Peripheral Target must be configured...Targets used for Translation Routes can be most easily built...configured in the Unified ICM as a Peripheral Target to...associated with the Peripheral’s Default Route as defined in the Peripheral...
03 Mar 2010
...This prevents both Side A and Side B from routing calls simultaneously.) If...are defined, neither side ICM Setup and Installation Guide...5: CallRouter Setup About the CallRouter is activated. If necessary, create a PG with no associated peripherals to satisfy this requirement...is disconnected. Accept the default values unless told otherwise...page 59). For information on the DMP configuration for PGs...
07 Dec 2011
...reports include only ICM-routed calls • Isolate/identify non-ICM-routed calls within the agent and skill group report You do not have to create a default skill group--it is automatically...when you establish MRD/Peripheral Gateways pairs. The default...state times are reported on half-hour boundaries regardless...
01 Feb 2012
...DBINT The identifier for the Media Routing Domain associated with the agent logout. MRDomainID...target the agent was logged on to. This applies to IPCC...agent logout data will have a NOT NULL value by default. During upgrade/migration...Reason code returned by the peripheral for the agent logout. Click...and used internally by the ICM/IPCC Enterprise software...RemotePhoneNumber PK NOT NULL DBINT Identifies the agent. SkillTargetID...
12 Mar 2012
...DBINT The identifier for the Media Routing Domain associated with the agent logout. MRDomainID...target the agent was logged on to. This applies to IPCC...agent logout data will have a NOT NULL value by default. During upgrade/migration...Reason code returned by the peripheral for the agent logout. ReasonCode...and used internally by the ICM/IPCC Enterprise software...RemotePhoneNumber PK NOT NULL DBINT Identifies the agent. SkillTargetID...
04 Oct 2007
...data. Scripting and Media Routing Guide Cisco Unified ICM/Contact Center Enterprise...for use for Skill Groups, Peripherals, and Media Routing Domains. Closed variables...dequeuing to these objects on and off. The Closed variables default to 0, meaning that the object is open. A script (usually an administration...
14 Aug 2012
...ultimate target and ensure that the appropriate information is...Configuration Guide for Cisco Unified ICM/Contact Center Enterprise... Chapter 8: Configuring Routes and Routing Targets Translation Routes A single translation route can...targets. However, because the PG must uniquely identify the call, you cannot perform translation routing on two calls to the same peripheral target simultaneously. To...
19 Mar 2010
...1-10) to identify the data you want...example, Peripheral Variable 1...account number; Peripheral Variable 2 might represent a date; and so on. ICM software can base subsequent routing decisions on the results obtained...variable that identified the caller...
25 Jan 2005
...correspondence with a customer. The ECC variables for E-Mail Manager messages are created by default during ICM software installation. For more information on routing e-mail messages, see the Cisco E-Mail Manager Administration...cmb - Specified by the peripheral.namedvars property in Media...example, you could create a user variable called usertemp...in the system.) • Be identified as a persistent (retains...
04 Oct 2007