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Is Microsoft Terminal Services an Adequate Tool to Access Cisco ICM/IPCC Servers Remotely
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...voice streams. 4-22 Cisco Unified Contact Center...Phone with Citrix or Microsoft Terminal Services In the deployment...silent monitoring service is deployed on a switch's SPAN port in order to gain access to voice traffic passing...running on the Citrix server will connect to the silent...Supervisors running remotely are also deployed the...CCE supervisors, but a Cisco 800 Series Router with...
References:
15
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/design/guide/uccesrnd80.pdf
27 Jun 2012
7795KB
...Enterprise Desktop Cisco Unified Contact Center...Phone with Citrix or Microsoft Terminal Services In the deployment...silent monitoring service is deployed on a switch's SPAN port in order to gain access to voice traffic passing...running on the Citrix server will connect to the silent...Supervisors running remotely are also deployed the...CCE supervisors, but a Cisco 800 Series Router with...
References:
40
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/design/guide/uccesrnd85.pdf
24 Sep 2012
10089KB
...the network administrator to be knowledgeable of which... TCP/IP Ports For an inventory of the ports used...suite of applications, refer to the following documentation...Port Utilization Guide for Cisco ICM/IPCC Enterprise and Hosted Editions...partitioning (Database object/access control) ICM Administration...html Note Partitioning is supported only for Unified...for agent desktop-to-server communication, application...Isolate database and web services by installing dedicated WebView...servers running the Support Tools Node Agent with the Cisco...
References:
13
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_5/design/guide/uccesrnd75.pdf
05 Mar 2012
7322KB
...the network administrator to be knowledgeable of which... TCP/IP Ports For an inventory of the ports used...suite of applications, refer to the following documentation...Port Utilization Guide for Cisco ICM/IPCC Enterprise and Hosted Editions...partitioning (Database object/access control) ICM Administration...html Note Partitioning is supported only for Unified...for agent desktop-to-server communication, application...Isolate database and web services by installing dedicated WebView...servers running the Support Tools Node Agent with the Cisco...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/75/cc75srnd.pdf
7331KB
...including Microsoft Windows Servers, Microsoft Active Directory, and the ForgeRock Open Access Manager (OpenAM). For...configuration details, refer to the latest version of the Cisco Unified Communications Manager Features and Services Guide, available at http...Unified CM and Application Servers Cisco Unified Communications...determine if everything is working correctly. If...cannot be disabled by an administrator, but it...application servers might not be adequate for IP Telephony servers...
www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/collab09/clb09srnd.pdf
22008KB
...Enterprise Desktop Cisco Unified Contact Center...Phone with Citrix or Microsoft Terminal Services In the deployment...silent monitoring service is deployed on a switch's SPAN port in order to gain access to voice traffic passing...running on the Citrix server will connect to the silent...Supervisors running remotely are also deployed the...CCE supervisors, but a Cisco 800 Series Router with...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_3/design/guide/ucce_srnd_853.pdf
10 Aug 2012
4730KB
...Citrix or Microsoft Terminal Services , on page...Monitoring service is deployed...SPAN port to gain access to voice...the Citrix server will connect...Supervisors running remotely are also...supervisors, but a Cisco 800 Series...hardware-based VPN is required...supervisor to receive...Citrix or Microsoft Terminal Services , on page...Monitoring servers together...for Cisco ICM/IPCC Enterprise...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/design/guide/UCCE_BK_S06086EC_00_srnd-9-0-1.pdf
12221KB
...CIL WAN 4-23 Cisco Unified Contact Center...Phone with Citrix or Microsoft Terminal Services In the deployment...silent monitoring service is deployed on a switch's SPAN port in order to gain access to voice traffic passing...running on the Citrix server will connect to the silent...Supervisors running remotely are also deployed the...IPCC supervisors, but a Cisco 800 Series Router with...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/7x/cc70srnd.pdf
9156KB
...design for data traffic, refer to the Network Infrastructure and Quality of Service (QoS) documentation available at http://www.cisco.com/go/srnd 8-3 ...carries traffic necessary to maintain and restore synchronization...systems. The public network is also used as an alternate network by the fault-tolerance...third network, the signaling access network, may be deployed...and that deploy the Hosted ICM/IPCC architecture. The signaling...geographically separated CallRouter servers. Figure 8-1 Example...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/5x_6x/cc56srnd.pdf
3253KB
...high availability. If Microsoft Active Directory is used, special users...be entered in AD using tools provided by the supplier (for example, Microsoft ADSI Edit for Active...cluster has visibility to all Resources. Any LDAP...that has been assigned an ICD extension will...impact the network and server performance. C-2 Cisco Unified Contact Center...information on directory access and integration, please...features 1-7 agents 6-1 service level goal 4-2 AHT...support for CAD 2-10 terminal services 2-10 classification...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_1/srnd/crs4.1srnd.pdf
07 Mar 2008
1178KB
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