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1 - 10 of
460 results for
JTAPI Gateway and PIM Are Active but No Calls Are Routed
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With some new installations of Cisco IP Contact Center (IPCC), the Java Telephony Application Programming Interface (JTAPI) Gateway (JGW1) and the Peripheral Interface Manager (PIM) become active but calls are not routed. This document describes...
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00800fddd2.shtml
08 Nov 2005
This document provides information to troubleshoot the Internet Protocol Contact Center (IPCC), which focuses on the Peripheral Gateway (PG) and the Cisco Intelligent Contact Management (ICM). Although this document contains some information about common problems with Cisco CallManager and Cisco...
www.cisco.com/en/US/products/sw/custcosw/ps1844/products_tech_note09186a00800b6a82.shtml
10 Jan 2006
...experience no impact from...the Dialers are co-resident...the Media Routing Peripheral...would both be active at the same...to place calls in the event...Manager (PIM) controlling...Peripheral Gateway PIM process...accepts all JTAPI requests...unless these route points are configured...in their "Call Forward on...contains no single points...Agent PG/PIM side A and...Unified CM Active Call Processing...Providing JTAPI Services...phones and gateways are registered...active, but the agents...
References:
13
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_5/design/guide/uccesrnd75.pdf
05 Mar 2012
7322KB
...experience no impact from...the Dialers are coresident...the Media Routing Peripheral...would both be active at the same...to place calls in the event...Manager (PIM) controlling...Peripheral Gateway PIM process...accepts all JTAPI requests...unless these route points are configured...in their "Call Forward on...contains no single points...Agent PG/PIM side A and...Unified CM Active Call Processing...Providing JTAPI Services...phones and gateways are registered...active, but the agents...
References:
40
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/design/guide/uccesrnd85.pdf
24 Sep 2012
10089KB
...arrive at the CTI Route Points in Unified CM but the PIM is not yet fully operational, these calls will fail unless these route points are configured with...system contains no single points of...The Unified CM Active Call Processing...Manager Providing JTAPI Services to the...All phones and gateways are registered with...
References:
15
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/design/guide/uccesrnd80.pdf
27 Jun 2012
7795KB
...unless these route points are configured...in their "Call Forward on...contains no single points...Agent PG/PIM side A and...Unified CM Active Call Processing...Providing JTAPI Services...phones and gateways are registered...active, but the agents...mode and the PIM, OPC, and...processes become active on PG side...There is no impact to the agents, calls in progress...connections are combined...the call routing and ACD functionality...Peripheral Gateways (PGs) failed...similar—but not identical...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/75/cc75srnd.pdf
7331KB
...surviving dialer. Any calls that were already...agents experience no impact from the...deployments, the Dialers are co-resident on...Deploy the Media Routing Peripheral Gateways...independently and are both active at the same time...available to place calls in the event of...Interface Manager (PIM) controlling agent...The Peripheral Gateway PIM process registers...Manager accepts all JTAPI requests from the...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/design/guide/UCCE_BK_S06086EC_00_srnd-9-0-1.pdf
12221KB
...experience no impact from...the Dialers are coresident...the Media Routing Peripheral...would both be active at the same...to place calls in the event...Manager (PIM) controlling...Peripheral Gateway PIM process...accepts all JTAPI requests...unless these route points are configured...in their "Call Forward on...contains no single points...Agent PG/PIM side A and...Unified CM Active Call Processing...Providing JTAPI Services...phones and gateways are registered...active, but the agents...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_3/design/guide/ucce_srnd_853.pdf
10 Aug 2012
4730KB
...Dec/2005 CTI Route Point Configuration...2011 Peripheral Gateway - PGAG Process Asserting...Cisco ICM Peripheral Gateway ASAI Associations...Requirements for Spectrum PIM Connectivity ...EAGTPIM Does Not Go Active in IPCC on a New...Maximum Time for Calls in Queue? 12...Jun/2005 JTAPI Gateway and PIM Are Active but No Calls Are Routed...
www.cisco.com/en/US/products/sw/custcosw/ps1001/prod_tech_notes_list.html
25 Apr 2005
...the phone, but those extensions...and, thus, no monitoring...ICM provides call treatment...software should route calls to this...extension are associated...Unified CM PIM requests Unified...Unified ICM JTAPI user ID in...Unified CM call processing...Unified IP IVR are dropped...redundancy, but this configuration...have them all active, allowing...fails, the PG JTAPI Gateway/PIM detects...numbers or CTI route points automatically...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/7x/cc70srnd.pdf
9156KB
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