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1 - 10 of
14 results for
Meridian PG - Unrecognized Data in Call Variable 1 and 2 on CTI Desktop Application
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...be monitored via CTI to get queued and...IPCC. They provide call context data before the routed call arrives. Chapter...Editions Release 7.1(1) • A CALL...forwarding option turned on • Only devices that have agents logged in can be monitored...supported for the IPCC PG. • For updated...downloaded by the Agent Desktop upon startup. WrapupInMode...is the wrapup mode variable for incoming calls...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_1/installation/guide/CTIOSSystemManager.pdf
25 Jan 2008
3250KB
...sample CTI system in which the CTI Server runs on a PG platform along with...interface software. CTI Servers may be running at one or several call centers in the enterprise. Figure 1-1 CTI Server Overview...indications to CTI application servers. Pre-route...VRU). 37103 1-2 CTI Server Message...Processing In a direct desktop application environment...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_15.pdf
04 Dec 2011
3217KB
...Aspect concept of an application. In other cases, the...the ICM feature. In these cases, you...shown in Table 10-1. For example, although...associate each VDN on a DEFINITY ECS with...software. Table 10-2 summarizes these...Trunk Groups Nortel Meridian Limited trunk group...monitoring Ring time for a call is included in...Trunk Group Half Hour data elements Rockwell...monitoring Duplexed PG operation supported...monitoring 1. CTI OS currently supports...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_2/installation/guide/CTISMG.pdf
08 Jun 2007
3916KB
...Aspect concept of an application. In other cases, the...the ICM feature. In these cases, you...shown in Table 10-1. For example, although...associate each VDN on a DEFINITY ECS with...software. Table 10-2 summarizes these...Trunk Groups Nortel Meridian Limited trunk group...monitoring Ring time for a call is included in...Trunk Group Half Hour data elements Rockwell...monitoring Duplexed PG operation supported...monitoring 1. CTI OS currently supports...
References:
7
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_5/install/guide/cti75smg.pdf
07 Jul 2011
4134KB
...limitations listed in the “Peripheral-Specific...section on page 6-8...Aspect when the PG is configured...Half Hour data elements...conference call monitoring Table 6-2 ICM Features...Peripheral-Specific Support CTI OS Support...DEFINITY, Nortel Meridian, Nortel...DACW Nortel Meridian: NOT READY...Spectrum: Call work (with...Equivalent A-1 Cisco ICM Software CTI OS System Manager...Monitor On a site where...separated from data. Although...data. In a call center...the agent desktop system be...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios6_0/installation/guide/cti60mgr.pdf
01 Jun 2007
2689KB
...upgraded from 4.6.1.x to 4.6.2...you must go into the PG explorer and manually...Release 7.0(0) CTI OS 7.0 doesn't...RejectIfAlreadyLoggedIn flag is ON, then no two agents will be able to log in using the same agentID. 2. The agent desktop crashes while the agent...successfully logged in to CTI OS Server, and doesn't have call(s). In this case...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios7_0/installation/guide/cti70mgr.pdf
25 Jan 2008
1678KB
...sample CTI system in which the CTI Server runs on a PG platform along with...interface software. CTI Servers may be running at one or several call centers in the enterprise. Figure 1-1 CTI Server Overview...indications to CTI application servers. Pre-route...VRU). 37103 1-2 CTI Server Message...Processing In a direct desktop application environment...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/configuration/guide/ctisvr80.pdf
25 Mar 2010
9012KB
...sample CTI system in which the CTI Server runs on a PG platform along with...at one or several call centers in the enterprise. Figure 1-1 CTI Server Overview... 37103 1-2 CTI Server Message...Processing In a direct desktop application environment, call...CTI services and data provided by this...an array of Call Variables. Pre-Routed...number. Step 2 The caller responds...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_16.pdf.pdf
15 Jun 2012
2049KB
...Server runs on a PG platform...software. CTI Servers may...or several call centers in the enterprise. Figure 1-1 CTI Server...indications to CTI application servers...VRU). 1-2 CTI Server...a direct desktop application...Masks listed in following...5-115 CTI Server Message...Chapter 5 Application Level Interfaces...wrap-up data after an inbound call: 0 = Required, 1 = Optional, 2 = Not allowed...of seconds on non-activity at the desktop after which...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/cti_server_reference/programming/guide/CTI_Svr_Msg_Ref_Gde_Prot_9.pdf
06 Feb 2008
8607KB
...supervisor to listen in on agent calls in IPCC call centers that use...supervisor phone. Figure 1-2 Unified CM-Based...x version of any desktop (C++, Java...the voice LAN. With CTI OS Silent Monitor...stream is carried on the data LAN. • Silent...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ctios/ctios8_5_3/installation/guide/ctismg.pdf
19 Dec 2011
4313KB
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