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New PIM on Duplex PG Appears to Fail When Making a Change
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...Peripheral Gateway (PG) • Unified CM Peripheral...Interface Manager (PIM) • VRU PIM ...is the module that makes all routing decisions on how to route a call or customer contact...redundant fashion. When a module is deployed...also referred to as duplex mode, whereas a non-redundant...logically, there appears to be only one Call...When the active side fails, the surviving side...CCE. These designs make use of a redundant server that...treatment are dropped on the Unified IP IVR...resilient design would be to deploy a second (or...IVR servers should fail, only the calls on...and be able to accept new calls in the system...failures. Unified CM PG and CTI Manager Service When the active CTI Manager...PG JTAPI Gateway/PIM detects an OUT_OF...to the redundant (duplex) PG. Because the...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/7x/cc70srnd.pdf
9156KB
...Points When a Unified CCE PG fails-over, the PIM connection that was previously...from its CTI Manager and the duplex or redundant side of the PG will attempt to connect it's PIM to the cluster using a different CTI Manager and Subscriber...This process requires the new PIM connection to register...are controlled by Unified CCE on the cluster. When the PIM makes these registration requests...
References:
40
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/design/guide/uccesrnd85.pdf
24 Sep 2012
10089KB
...Points When a Unified CCE PG fails-over, the PIM connection that was previously...from its CTI Manager, and the duplex or redundant side of the PG will attempt to connect it's PIM to the cluster using a different CTI Manager and Subscriber...This process requires the new PIM connection to register...are controlled by Unified CCE on the cluster. When the PIM makes these registration requests...
References:
15
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/design/guide/uccesrnd80.pdf
27 Jun 2012
7795KB
...Points When a Unified CCE PG fails-over, the PIM connection that was previously...from its CTI Manager, and the duplex or redundant side of the PG will attempt to connect it's PIM to the cluster using a different CTI Manager and Subscriber...This process requires the new PIM connection to register...are controlled by Unified CCE on the cluster. When the PIM makes these registration requests...
References:
13
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_5/design/guide/uccesrnd75.pdf
05 Mar 2012
7322KB
...starts on CallRouterB. Pass: Fail: 6. Call Router A indicates that Side B Router and Logger Processes are OK when Router Service starts on CallRouterB. Pass: Fail: 7. Call Processing functions...Environment Table 4 Sample Test 4-PG Fault Tolerance Test Number...Controller in Simplex Mode and that PIM’s remain active. Test Setup: All PG Services start in Duplex Mode Procedure: 1. Ensure...Service on PGA. 4. Observe PGB change of state from Idle to Active. 5. Start Service on...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/installation/guide/w2kstg60.pdf
01 Jun 2007
2069KB
...Points When a Unified CCE PG fails-over, the PIM connection that was previously...from its CTI Manager and the duplex or redundant side of the PG will attempt to connect its PIM to the cluster using a different CTI Manager and Subscriber...This process requires the new PIM connection to register...are controlled by Unified CCE on the cluster. When the PIM makes these registration requests...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/design/guide/UCCE_BK_S06086EC_00_srnd-9-0-1.pdf
12221KB
...Points When a Unified CCE PG fails-over, the PIM connection that was previously...from its CTI Manager and the duplex or redundant side of the PG will attempt to connect it's PIM to the cluster using a different CTI Manager and Subscriber...This process requires the new PIM connection to register...are controlled by Unified CCE on the cluster. When the PIM makes these registration requests...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_3/design/guide/ucce_srnd_853.pdf
10 Aug 2012
4730KB
...Points When a Unified CCE PG fails-over, the PIM connection that was previously...from its CTI Manager, and the duplex or redundant side of the PG will attempt to connect it's PIM to the cluster using a different CTI Manager and Subscriber...This process requires the new PIM connection to register...are controlled by Unified CCE on the cluster. When the PIM makes these registration requests...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/75/cc75srnd.pdf
7331KB
...restored to the same state prior to failover. • When Cisco CallManager C recovers, PG side B continues to be active and uses the CTI Manager on Cisco CallManager D. Figure 3-20 Only CTI Manager Fails M M M M IP 79928... CallManager B CallManager A ICM synchronzation messages...own specific requirements and new failover considerations to the...failover scenarios, but no code changes were made to the core IPCC solution components...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/5x_6x/cc56srnd.pdf
3253KB
...editor to save or create a new script, an error message...was never propagated back to the Distributor." The...2 Headline: Creating a user produces Local Time Stopped on the logger Symptom: Creating...Condition: Occurs whenever user changes are made on a partitioned system Workaround: None CSCma29433 pg.eapim 3 Lose Agt Desktop...Router Requery for Queue Node fails when SG doesnt have a label ...build version of Logger in a duplex system. Defect Number...group membership, which may appear to be random based on how...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_6_0/release/notes/ICM_release_notes.pdf
17 Jan 2008
1952KB
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