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1 - 10 of
59 results for
No Historical Reports in WebView and Monitor ICR
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WebView is a web-based reporting and script monitoring tool that is part of the Cisco Intelligent Contact Management (ICM) product line. WebView allows other computers with access to the web and the proper username/password to use the Cisco ICM WebView Server to generate...
www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a00801469f0.shtml
17 Feb 2005
...6-107 ICM WebView Online Help Agent Reports agtper27: Agent Peripheral Historical All Fields Report Agent Name (no label) The last...agent's ID (in parentheses...Treatment Redirect No Answer The number...calls are counted in the CallsOffered...InterceptCallsToHalf 6-230 ICM WebView Online Help Agent Reports agteam27: Agent Team Historical All Fields Report...Task Treatment Monitor The number of...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting5_0/user/guide/webview_help_50.pdf
23 Aug 2007
6547KB
...Purpose Allows monitoring of number of...VRU and Tasks in Queue are applicable...Drilldowns available No Schema database...Time 3-26 WebView Template Reference...Chapter 3 CallType Reports IPCC Call Type Historical Reports reporting...or ICM. This report is not applicable in an IPCC System...Template type Historical table Default...Drilldowns available No Schema database...Hour 4-4 WebView Template Reference...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_1/reference/guide/wipce71r.pdf
04 Oct 2007
9991KB
...ServiceLevelCallsOfferedHalf Drilldowns available No Schema database tables...Type_Half_Hour 2-37 WebView Template Reference Guide... Chapter 2 CallType Reports Unified CCE Call Type Historical Reports SL Aban Negative...level for the call type in which abandoned calls...type that redirected on no answer within the service level threshold in the half hour interval...ServiceLevelRONAToHalf 2-46 WebView Template Reference Guide...1) Chapter 2 CallType Reports Unified CCE Call Type Historical Reports SL Aban The...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/user/guide/ipcc80trg.pdf
08 Nov 2010
13987KB
...Now Real Time Report (IPCC and Network...number of tasks in queue, tasks...Purpose Allows monitoring of number of...Drilldowns available No Schema database...Time 3-28 WebView Template Reference...IPCC Call Type Historical Reports 3 IPCC CallType Reports Tasks In Queue Number...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_0/reference/guide/wipce70r.pdf
04 Oct 2007
5023KB
...Purpose Allows monitoring of number of...VRU and Tasks in Queue are applicable...Drilldowns available No Schema database...Time 2-28 WebView Template Reference...Chapter 2 CallType Reports IPCC Call Type Historical Reports Note...Drilldowns available No Schema database...Hour 2-42 WebView Template Reference...Chapter 2 CallType Reports IPCC Call Type Historical Reports Note In an IPCC Enterprise...
References:
9
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/user/guide/ipcc75trg.pdf
09 Nov 2009
13690KB
...time Drilldowns available No Schema database tables...Half_Hour 3-28 WebView Template Reference Guide...Hosted Chapter 3 CallType Reports IPCC Call Type Historical Reports Tasks Aban...tasks that were abandoned in the half hour interval...answered by the agent in the half hour interval...CallsAnsweredToHalf 3-45 WebView Template Reference Guide... Chapter 3 CallType Reports IPCC Call Type Historical Reports Tasks No Agents The number of calls...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_2/user/guide/IPCC_reports72.pdf
04 Jun 2007
9936KB
...persvc26: Peripheral Service Historical All Fields Report 4-17 Cisco IP Contact Center Enterprise Edition WebView Template Reference Guide 6.0(0) DateTime (no label) The date and...the selected row's data in MM/DD/YYYY (month...Center Enterprise Edition WebView Template Reference Guide...0) IPCC Skill Group Report Templates IPCC Enterprise Skill Group Historical Reports Redirect No Ans Time The time in HH:MM:SS (hours...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting6_0/user/guide/wipce60r.pdf
19 Mar 2008
4203KB
...page 21 • Reporting Data Enhancements...Clarifications in Templates...page 24 WebView Deployment...WebView is no longer...AW. The WebView database...awdb) and historical databases...supported in that deployment...This process monitors the health...WebView. If a report query results...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_0/release/notes/icme70rn.pdf
25 Nov 2008
1836KB
...a management and monitoring strategy or easily...the new names. In some cases, even...Intelligent Call Router (ICR) Cisco Unified...with IP telephony in a unified solution...solution; with no single-server...real-time and historical data. 3. Peripheral...administrators to generate reports (WebView) and alter configuration...
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42
TAC
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_1/configuration/guide/icm85srvg.pdf
05 Sep 2012
5927KB
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