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1 - 10 of
345 results for
No Real Time Data for Trunk Groups seen from HDS
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...includes data about agents, skill groups, services, call types, trunk groups, and other entities. Every...forwards the current, in-memory data to the Distributor Administration...it is stored on a number of real-time tables in the local Administration...overwritten by new real-time data. No history is kept. Real-time data moves from the Peripheral Gateways to...below. Reporting Guide for Cisco Unified ICM/Contact...
References:
5
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_5_3/user/guide/NEWReporting_Guide_85.pdf
11 Jul 2012
5268KB
...includes data about agents, skill groups, services, call types, trunk groups, Precision Queues, and other...forwards the current in-memory data to the Administration & Data...it is stored on a number of real time tables in the local Administration...overwritten by new real time data. No history is kept. Real time data moves from the Peripheral Gateways to...table. Reporting Guide for Cisco Unified Intelligent...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ippcenterprise9_0_1/user/guide/UCCE_BK_RAEEC3EE_00_reporting-guide-for-cisco-unified.pdf
01 Aug 2012
3651KB
...Data moves from the CallRouter...Database to the HDS on the Distributor...historical data in WebView...environment. For purposes...and the HDS are shown...Reporting Guide for Cisco Unified...Reporting Data Figure 6...Environment Real-Time Data In...agents, skill groups, services, Call Types, trunk groups...data moves from the peripherals...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_1/user/guide/icme71rg.pdf
04 Oct 2007
3224KB
...call, and it is possible for a call to have TCDs records but no RCD records The Termination...Type and the Call Type Skill Group reports. Although Call...stock) reports retrieve data from these two tables for performance reasons. See Will You Use Custom Reports...extract the data from the HDS into your own custom database...only DBDateTime (date and time of the record that was written...working is derived from Agent_Real_Time.Direction. • The number of calls to the trunk group that abandoned in queue...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/user/guide/icmcc80rpg.pdf
06 Jan 2012
5284KB
...Data moves from the CallRouter...Database to the HDS on the Distributor...historical data in reports...environment. For purposes...and the HDS are shown...Reporting Guide for Cisco Unified...Reporting Data Figure 6...Environment Real-Time Data In...agents, skill groups, services, Call Types, trunk groups...data moves from the peripherals...
References:
5
TAC
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/enterprise_reporting/reporting7_5/user/icm75rpg.pdf
01 Feb 2012
3779KB
...RouterQueueCallsToHalf Database Schema Handbook for Cisco Unified ICM/Contact Center...Table Keys and Null Option: Data Type: Description: Field Name...of calls that were de-queued from this skill group to be routed...translation-routed to Skill Groups. NULL DBINT The number of calls routed or queued for the Skill Group in the half-hour...for Skill Groups. (There is no short call count in the Skill_Group_Real_Time table.) • Calls that are cancelled...
References:
6
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/reference/guide/icm80schema.pdf
09 Aug 2012
15712KB
...records are written to the HDS database. The logger database has NULL for this column. DbDateTime...All Tables Network_Trunk_Group_Half_Hour Table Keys and Null Option: Data Type: Description: Field...RecoveryKey PK NOT NULL DBINT The time zone for the date and time...is the offset in minutes from UTC (formerly called GMT...Network_Trunk_Group_Real_Time Table This table...which may include drop/no answer, forced busy, or timed out. Not valid for Unified CCE. Not valid...Central Controller date and time at the start of the half-hour...records are written to the HDS database. The logger database...handled by an agent or trunk device. Not valid for...This field is populated from the LocalQTime. DelayQTimeToHalf...following an interruption in data during the half-hour...
References:
11
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_8_5_3/reference/guide/icm853schema.pdf
09 Aug 2012
16646KB
...HDS is not enabled and real-time reporting is turned off. This...allows configuration changes with no real-time and historical reporting. ...Refer to the Installation Guide for Cisco Unified ICM/Contact Center...tool to add Administration & Data Servers. For specific information about setting up an HDS database, see Chapter 4...and Locks To prevent users from changing the same data simultaneously...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise8_0_1/maintenance/guide/icm80ag.pdf
08 Jul 2011
2002KB
...constantly overwritten by new data, the database size remains...to resize the Distributor AW real-time database. If you do need to...ICMDBA) tool. The procedures for using the ICMDBA tool are described later in this chapter. The data in the central database and HDS database grow as they accumulate...how many services, skill groups, routes, and trunk groups are configured. ...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/maintenance/guide/icm75ag.pdf
10 Sep 2008
4624KB
...reporting concepts and the real-time and historical data that populate reports. Using...WebView provides Unified ICME real-time and historical reports for agents, skill groups, services, call types, trunk groups, routes, and scripts...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_5/installation/guide/ipcc75gtwy.pdf
05 Feb 2009
5287KB
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