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No Ring Back to the Caller When Delivering Call to the Agent - H323 Voice Gateway
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This document describes one reason why the caller does not hear a ring back when a call is delivered to the agent, and provides a solution in a Cisco IP Contact Center (IPCC) Express environment.
www.cisco.com/en/US/products/sw/custcosw/ps1846/products_tech_note09186a00802b5e5d.shtml
17 Aug 2005
...gateway and hairpinned to the TDM IVR on a second T1 port. When the IVR sends the call back to the Unified CCE agent, it uses a second TDM IVR port and a third port on the voice gateway. All three ports would be...agent is talking with the caller, and both of the TDM IVR...
References:
13
TAC
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/ipccenterprise7_5/design/guide/uccesrnd75.pdf
05 Mar 2012
7322KB
...SIP to play ringtone to caller while caller is being transferred to an agent • Logs errors on the gateway when the call fails • Defines requirements...a global level under the voice service VoIP section...buffered 99999999 debugging no logging console ! ip cef...signaling forward unconditional h323 sip min-se 360 header-passing...
References:
48
TAC
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www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp8_5/configuration/guide/ConfigAdminGuide_8.5.pdf
29 Apr 2013
16453KB
...Through H.323 Gateways to PSTN No Ring Back to the Caller When Delivering Call to the Agent - H323 Voice Gateway Transfer a...
www.cisco.com/cisco/web/support/model/tsd_software_callmanager_version_70.html
19 Apr 2013
...Through H.323 Gateways to PSTN No Ring Back to the Caller When Delivering Call to the Agent - H323 Voice Gateway Transfer a...
www.cisco.com/cisco/web/support/model/tsd_software_callmanager_version_80.html
19 Apr 2013
...gateway and hairpinned to the TDM IVR on a second T1 port. When the IVR sends the call back to the Unified CCE agent, it uses a second TDM IVR port and a third port on the voice gateway. All three ports would be...agent is talking with the caller, and both of the TDM IVR...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/75/cc75srnd.pdf
7331KB
...transfer is not going to the Gateway defined in the Gatekeeper zone prefix command Page A-21 An Agent cannot transfer calls back to the Customer Voice Portal or to another Agent...transfer Page A-23 No ring tone heard when transfer to IPCC agent Page...work Page A-24 The caller is disconnected when the...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp3_1/configuration/guide/CVP_config.pdf
04 Oct 2007
11081KB
...Through H.323 Gateways to PSTN No Ring Back to the Caller When Delivering Call to the Agent - H323 Voice Gateway Transfer a...
www.cisco.com/cisco/web/support/model/tsd_software_callmanager_version_71.html
19 Apr 2013
...Through H.323 Gateways to PSTN No Ring Back to the Caller When Delivering Call to the Agent - H323 Voice Gateway Transfer a...
www.cisco.com/cisco/web/support/model/tsd_software_callmanager_version_85.html
19 Apr 2013
...gateway and hairpinned to the TDM IVR on a second T1 port. When the IVR sends the call back to the Unified CCE agent, it uses a second TDM IVR port and a third port on the voice gateway. All three ports would be...agent is talking with the caller, and both of the TDM IVR...
www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_enterprise/srnd/7x/cc70srnd.pdf
9156KB
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